Can't Access Web GUI

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
User avatar
LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Can't Access Web GUI

Post by LexMark2100 »

Hi,

I restarted my TerraMaster NAS and now I can't access the Web GUI for it.

I was able to access it before restarting my NAS.

My NAS was online for 7 days and wanted to restart it to speed it up.

I can ping the NAS and I can get a reply.

I can view the contents of the Shares via SMB on Windows 10.

I just simply can't view the Web GUI when I try to go to it in my web browser. I have tried in Mozilla FireFox, Google Chrome, and Microsoft Edge, but still no luck.

No changes were made to anything on the NAS apart from the data stored in the Shares that I have created in the past.

Please could you advise me on what to do next?
Support is much appreciated!

Thanks,

LexMark2100 :)
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Can't Access Web GUI

Post by TMSupport »

Please refer to the article for troubleshooting: viewtopic.php?f=81&t=2872
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Re: Can't Access Web GUI

Post by LexMark2100 »

Hi,

Thanks for your reply. Unfortunately, I don't have SSH enabled so how can I carry this out?

Please let me know.
Support is much appreciated!

Thanks,

LexMark2100 :)
User avatar
LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Re: Can't Access Web GUI

Post by LexMark2100 »

Hi,

I also can't access my Shares and files from the Android TerraMaster App whilst on the Local WiFi Network.

What can I do to fix both issues?
Support is much appreciated!

Thanks,

LexMark2100 :)
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Can't Access Web GUI

Post by TMSupport »

LexMark2100 wrote: 21 Feb 2022, 19:18
Thanks for your reply. Unfortunately, I don't have SSH enabled so how can I carry this out?

Please let me know.
If you can not login to the terminal, you need to reinstall the TOS.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Re: Can't Access Web GUI

Post by LexMark2100 »

Hi,

Will I loose my data and how can I ensure my data is kept safe when I reinstall TOS?

Please let me know.
Support is much appreciated!

Thanks,

LexMark2100 :)
User avatar
titanrx8
Posts: 222
Joined: 17 Jul 2020, 06:17

Re: Can't Access Web GUI

Post by titanrx8 »

LexMark2100 wrote: 23 Feb 2022, 01:16 Hi,

Will I loose my data and how can I ensure my data is kept safe when I reinstall TOS?

Please let me know.
You shouldn't lose data in reinstall but that's always a risk. Do you have a PC with explorer mapped to the shares? Can you get to the shares that way? If your PC has a big enough drive or you can attach a big enough drive to the PC then copy the shares before trying anything else. Always have backups.
User avatar
LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Re: Can't Access Web GUI

Post by LexMark2100 »

Hi,

Okay thanks, I'll try backing up my data to an External USB HDD.

I also would like to know if all my Share configurations etc, and all other configurations on my TerraMaster NAS will be lost if I reinstall TOS?

Please let me know.
Support is much appreciated!

Thanks,

LexMark2100 :)
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Can't Access Web GUI

Post by TMSupport »

Hi! Reinstalling the system will reset the system configuration.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Re: Can't Access Web GUI

Post by LexMark2100 »

Hi,

So how can I preserve the configuration before I reinstall TOS?

Can I back up the USB drive that's hidden inside the NAS? I saw it when I was upgrading the RAM from 4GB to 8GB.

Please let me know.
Support is much appreciated!

Thanks,

LexMark2100 :)
Locked