Hi all
I am able to access my Terramaster when on the same network but not when on a different wifi (it can't locate the drive) or on mobile network (it just constantly does the spinning circle).
Any solutions?
Stuart
Can't access when on mobile or remote (not local wifi)
Re: Can't access when on mobile or remote (not local wifi)
If you want to access TNAS remotely, you need to go to Desktop > Remote Access and enable TNAS.online or DDNS.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Can't access when on mobile or remote (not local wifi)
I'm having the same issue. Even after enabling remote access and pressing apply it flashes the URL for access for a brief moment then it vanishes as if it was never there.
Re: Can't access when on mobile or remote (not local wifi)
Under other WAN/LAN WIFI, network authentication may take about 1mins.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)