web access wrong verification code error

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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MajesticFan7791
Posts: 1
Joined: 01 Aug 2021, 08:36

web access wrong verification code error

Post by MajesticFan7791 »

F4-210
4.1.x

Login with the password, and input the verification code, and then received the wrong verification code error message.
I can access the files on the LAN but not manage the NAS over the web.
I can move files in and out of the NAS but am unable to move files within the subfolder in the NAS.

I am able to receive the email when I request to reset the password. The input of the verification code works when resetting.

Thanks.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: web access wrong verification code error

Post by TMRyan »

The verification code is case-sensitive, and there will be similar and different verification codes. Did you try to change your device to log in when you tried multiple times and failed? Please check the permissions of the sub-file when you cannot move the file in the sub-file.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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