Can't log in on TNAS Mobile

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southern_blue
Posts: 9
Joined: 13 May 2021, 14:49

Can't log in on TNAS Mobile

Post by southern_blue »

I'm a new user. I'm using Android phone. I follow the recommended procedure to log in from my phone and I get 'Illegal Request Time Out' end of story. What's going wrong. Thanks in advance for your help 😉
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Can't log in on TNAS Mobile

Post by TMroy »

Please check if your TNAS system time is correct.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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southern_blue
Posts: 9
Joined: 13 May 2021, 14:49

Re: Can't log in on TNAS Mobile

Post by southern_blue »

Wow! As easy as that? It wasn't on BST but my cell was. Thanks👍
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southern_blue
Posts: 9
Joined: 13 May 2021, 14:49

Re: Can't log in on TNAS Mobile

Post by southern_blue »

I spoke too soon :mrgreen: Now it says: 'Unable to launch event' when I try to play the music files!
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Can't log in on TNAS Mobile

Post by TMS »

Please select a player with strong playback capabilities. If you cannot select another player, please clear the default opening method or reset the application settings.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Can't log in on TNAS Mobile

Post by TMroy »

And remember to grand the app permission in your phone settings to allow third party media player to play your music.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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