F2-422. Internet not connected

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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EN500
Posts: 4
Joined: 28 Dec 2020, 17:26

F2-422. Internet not connected

Post by EN500 »

I can connect via ssh or web server to NAS, but NAS is not connected to internet.
TOS is 4.1.30
I have tried automatic (DHCP) and manual network configuration
Intenet connection doesn't work.
I can't install or update applications ....
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: F2-422. Internet not connected

Post by TMS »

EN500 wrote: 28 Dec 2020, 17:59 I have tried automatic (DHCP) and manual network configuration
Please DNS set 8.8.8.8.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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TMSupport
TerraMaster Team
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Re: F2-422. Internet not connected

Post by TMSupport »

To connect the NAS to internet, please do as follows:
Go to TOS Control Panel – Network Services – Network – Network Interface – Click on LAN 1 and click on Edit – choose Use network settings below
Please set the IP address according to these of your computer. The 1st 3 digits (below is 10.18.8) should be the same as these of your computer. The 4th digit (below is 102) should be the one that is not occupied by others.
“Subnet mask” and “Default gateway” should be the same as these of your computer’s.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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EN500
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Joined: 28 Dec 2020, 17:26

Re: F2-422. Internet not connected

Post by EN500 »

My computer connects internet
PC Configuration:
IP: 192.168.0.50
netmask:255.255.255.0
Gateway: 192.168.0.1
DNS1: 8.8.8.8
DNS2: 4.4.4.4

NAS doesn't:
IP: 192.168.0.9
netmask:255.255.255.0
Gateway: 192.168.0.1
DNS1: 8.8.8.8
DNS2: 4.4.4.4
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TMzethar
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Re: F2-422. Internet not connected

Post by TMzethar »

The Webserver connection is also connected via the Internet.
Can you describe in detail how you can't connect to the Internet?
Just can't connect through the Web or something else?
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Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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EN500
Posts: 4
Joined: 28 Dec 2020, 17:26

Re: F2-422. Internet not connected

Post by EN500 »

I can connect via ssh to 192.168.0.9 or using a browser to 192.168.0.9 (from my computer in local network)
I can ping from NAS to my computer or vicecersa.
When connected to NAS via ssh: no response when doing nslookup or pings to google.
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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: F2-422. Internet not connected

Post by TMSupport »

Please check if any settings on router blocks it.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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EN500
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Joined: 28 Dec 2020, 17:26

Re: F2-422. Internet not connected

Post by EN500 »

Router didn't block. NAS blocked.
Fixed, but I don't like the adopted solution. Removed NAS firewall rules.
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swbirch
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Joined: 03 Feb 2021, 08:02

Re: F2-422. Internet not connected

Post by swbirch »

Just got my F2-422 setup and the Internet was connected. Day 2 and it no longer connects. I tried the above with no luck.

Actually mine is a F4-422 if that makes any difference...
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TMRyan
TerraMaster Team
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Joined: 01 Dec 2020, 11:50

Re: F2-422. Internet not connected

Post by TMRyan »

{L_BUTTON_AT}swbirch
Hello,
Is your network displayed as connected after logging in?
You need to check the restriction list of the router and delete the IP list corresponding to TNAS.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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