New firewall rule and i can't enter

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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doctorase
Posts: 25
Joined: 11 Jan 2020, 09:41

New firewall rule and i can't enter

Post by doctorase » 19 Feb 2023, 02:38

Hi, I've introduced a firewall rule to allow 1194 range port but now i can't access to NAS. I can't access normally and the NAS PC app can't find it. What can i do?

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TMnorah
Administrator
Posts: 104
Joined: 17 Aug 2021, 09:51

Re: New firewall rule and i can't enter

Post by TMnorah » 19 Feb 2023, 13:56

You probably did not include the nas access IP in your allowed range, please reinstall the system to delete the firewall.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

doctorase
Posts: 25
Joined: 11 Jan 2020, 09:41

Re: New firewall rule and i can't enter

Post by doctorase » 19 Feb 2023, 17:57

How can I reinstall the system if I can't find the NAS with PC app? If I connect the HDD to a pc, can I access to my data to backup it?

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TMnorah
Administrator
Posts: 104
Joined: 17 Aug 2021, 09:51

Re: New firewall rule and i can't enter

Post by TMnorah » 19 Feb 2023, 21:40

{L_BUTTON_AT}doctorase
You can reinstall the system according to the following link operation method, and the system will not delete your data. You can also read hard disk data through third-party software for backup. viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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sanctimon
Posts: 90
Joined: 14 Nov 2021, 06:57

Re: New firewall rule and i can't enter

Post by sanctimon » 18 Mar 2023, 04:25

Is it not possible to add a Firewall rule using the terminal via SSH? This will save us from reinstalling TOS.

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