F2-221 Always shut down abnormally!

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flyingnas
Posts: 3
Joined: 30 Aug 2020, 23:38

F2-221 Always shut down abnormally!

Post by flyingnas »

Hey,

I have a problem when I shutdown my TNAS. After the next start I get always following System message:
"TNAS has shut down abnormally! Abnormal shutdown can result in data loss, file system errors, or array corruption. Please check your data and array for anomalies and back up your data in a timely manner"

I normally shut down he TNAS over TOS UI with "Power off".

Anyone experience the same problem? :?:

best regards
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: F2-221 Always shut down abnormally!

Post by TMroy »

What is your tos version please?
To contact our team, please send email to following addresses, remember to replace (at) with @:
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flyingnas
Posts: 3
Joined: 30 Aug 2020, 23:38

Re: F2-221 Always shut down abnormally!

Post by flyingnas »

It's 4.1.21-2003031748
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F2-221 Always shut down abnormally!

Post by TMSupport »

Version 4.1.21-2003031748 does have this problem, please update your system。
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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flyingnas
Posts: 3
Joined: 30 Aug 2020, 23:38

Re: F2-221 Always shut down abnormally!

Post by flyingnas »

Thank you, that was the problem. Somehow it always showed me my system was up to date, but this update was missing.
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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: F2-221 Always shut down abnormally!

Post by TMSupport »

Online update has been closed, only manual update is available now. Please download the update package and manually update your TOS. Here is the update package link for your reference: http://dl.terra-master.com/cn/TOS_S2.0_ ... 061157.bz2
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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