F2 not visible

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Cyclel1fe
Posts: 5
Joined: 27 Jul 2020, 22:16

F2 not visible

Post by Cyclel1fe »

Can't access my old F2, TNAS won't see it, visible on network via explorer, get "not secure" message when trying to connect via browser 192.168.0.17:8181

I'm a newbie at this and not versed in these matters!

Worked fine until a couple of days ago - now this, no changes done by me.

Thanks
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2 not visible

Post by TMroy »

I am sorry to tell you that your model has been end of life for long time, technical support and service was terminated.
viewtopic.php?f=6&t=292
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Cyclel1fe
Posts: 5
Joined: 27 Jul 2020, 22:16

Re: F2 not visible

Post by Cyclel1fe »

OK, thanks for the information. As I said I'm a newbie with this. How do I get the data off the NAS? if I can't connect to it.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2 not visible

Post by TMroy »

May I know the exact model number of your device? And did you configure any raid on it?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Cyclel1fe
Posts: 5
Joined: 27 Jul 2020, 22:16

Re: F2 not visible

Post by Cyclel1fe »

Thanks for your help.

F2NAS2 - 150800305

Not sure about the raid, was using it for back up and music/photo storage.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2 not visible

Post by TMSupport »

I don’t know what caused it. We need to connect to your NAS remotely to analyze the cause.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Cyclel1fe
Posts: 5
Joined: 27 Jul 2020, 22:16

Re: F2 not visible

Post by Cyclel1fe »

Can you do this please - let me know how and when.

Many thanks
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2 not visible

Post by TMSupport »

Sorry, the technical support for your model F2-NAS2 has been stopped now. It's suggested to get a new device such as F2-221 for your model, we can offer you some discount if allowed.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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