Tnas online issue

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
Locked
User avatar
m_cocu80@hotmail.com
Posts: 2
Joined: 01 Jul 2020, 15:33

Tnas online issue

Post by m_cocu80@hotmail.com »

Hi,

I have remote login sesion Tnas.online setup correctly. Now always appear ID State connecting, I was using Global (Recommended) because I am from Spain. Somebody can say me what is the issue. Is the Global service down? I can to do it from China server.

Image

thanks
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Tnas online issue

Post by TMSupport »

Hi, please advise your TNAS model number and current TOS version in return.
Was it working before?
Please uncheck "enable TNAS online remote access - apply and re-enable it again to see if it could be registered.
We will check the global server here again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
m_cocu80@hotmail.com
Posts: 2
Joined: 01 Jul 2020, 15:33

Re: Tnas online issue

Post by m_cocu80@hotmail.com »

Thanks for your quick answer

Nas model F2-221
TOS version 4.1.24

Yes it was working fine until yesterday. I disabled and enabled sometimes but the issue is the same. Over Global Server always say Connecting. I can connect over China server but the recommendation for Non chinnese users is use Global

In advanced thanks
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Tnas online issue

Post by TMSupport »

Hi, did you try again ? Is it ok now?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked