504 Gateway Time-out trying to back up system configuration

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SunDogBC
Posts: 17
Joined: 16 Mar 2021, 01:03

504 Gateway Time-out trying to back up system configuration

Post by SunDogBC »

I'm unable to backup my current configuration:
  • Open Control panel
  • Click "System" icon
  • Click "Configuration" tab
  • Select "Back up system configuration" radio button
  • Click "Apply"
  • Enter password (I'm not sure what I'm supposed to use there so I used the superuser password)
  • Click "Confirm"
  • New browser tab opens for "http://192.168.1.101:8181/v2/update/backup"
  • After 3 minutes or so, the page gives "504 Gateway Time-out"
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: 504 Gateway Time-out trying to back up system configuration

Post by TMSupport »

It may be that the system configuration file is too large.
Log in to SSH to view the size of /etc.

Code: Select all

du -sh /etc
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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User avatar
SunDogBC
Posts: 17
Joined: 16 Mar 2021, 01:03

Re: 504 Gateway Time-out trying to back up system configuration

Post by SunDogBC »

542M

Code: Select all

du -sk /etc/* | sort -n

...
1572    /etc/pki
4484    /etc/init.d
5952    /etc/udev
225464  /etc/base
312792  /etc/tos
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: 504 Gateway Time-out trying to back up system configuration

Post by TMSupport »

We will verify it.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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