ERROR: The certificate of 'download2.terra-master.com' hasn't got a known issuer.

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matt_30
Posts: 67
Joined: 02 Jan 2021, 23:22

ERROR: The certificate of 'download2.terra-master.com' hasn't got a known issuer.

Post by matt_30 »

I have started to get a few network gremlins on my NAS.

I was running TNAS5 v130 and attempted to check for updates. I received an error message saying: Update check failed. The TNAS is not connected to the internet
Screenshot from 2022-07-28 00-59-22.png
Screenshot from 2022-07-28 00-59-22.png (13.56 KiB) Viewed 889 times
When i tried to download the patch 135 via termina to install manaully I received the following:

Code: Select all

[matt@TNAS-7702 ~]# wget https://download2.terra-master.com/TOS_X642.0_Update_5.0.135_00173_2207151425.bz2
Did you want to execute "wget?"
You can try "ter_wget" instead.
[matt@TNAS-7702 ~]# ter_wget https://download2.terra-master.com/TOS_X642.0_Update_5.0.135_00173_2207151425.bz2
--2022-07-28 00:49:47--  https://download2.terra-master.com/TOS_X642.0_Update_5.0.135_00173_2207151425.bz2
Resolving download2.terra-master.com... 8.208.41.140
Connecting to download2.terra-master.com|8.208.41.140|:443... connected.
ERROR: The certificate of 'download2.terra-master.com' is not trusted.
ERROR: The certificate of 'download2.terra-master.com' hasn't got a known issuer.
[matt@TNAS-7702 ~]# ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=117 time=12.7 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=117 time=11.7 ms
^C
--- 8.8.8.8 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 11.708/12.228/12.749/0.520 ms
[matt@TNAS-7702 ~]# 

I have been able to install patch 135 however i still have the same problem.
Screenshot from 2022-07-28 00-55-51.png
Screenshot from 2022-07-28 00-55-51.png (16.72 KiB) Viewed 889 times
Has anyone seen this before?
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matt_30
Posts: 67
Joined: 02 Jan 2021, 23:22

Re: ERROR: The certificate of 'download2.terra-master.com' hasn't got a known issuer.

Post by matt_30 »

it also appears other programs are not working

Code: Select all

[matt@TNAS-7702 public]# docker-compose up -d
Traceback (most recent call last):
  File "urllib3/connectionpool.py", line 677, in urlopen
  File "urllib3/connectionpool.py", line 392, in _make_request
  File "http/client.py", line 1252, in request
  File "http/client.py", line 1298, in _send_request
  File "http/client.py", line 1247, in endheaders
  File "http/client.py", line 1026, in _send_output
  File "http/client.py", line 966, in send
  File "docker/transport/unixconn.py", line 43, in connect
ConnectionRefusedError: [Errno 111] Connection refused

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "requests/adapters.py", line 449, in send
  File "urllib3/connectionpool.py", line 727, in urlopen
  File "urllib3/util/retry.py", line 403, in increment
  File "urllib3/packages/six.py", line 734, in reraise
  File "urllib3/connectionpool.py", line 677, in urlopen
  File "urllib3/connectionpool.py", line 392, in _make_request
  File "http/client.py", line 1252, in request
  File "http/client.py", line 1298, in _send_request
  File "http/client.py", line 1247, in endheaders
  File "http/client.py", line 1026, in _send_output
  File "http/client.py", line 966, in send
  File "docker/transport/unixconn.py", line 43, in connect
urllib3.exceptions.ProtocolError: ('Connection aborted.', ConnectionRefusedError(111, 'Connection refused'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "docker/api/client.py", line 205, in _retrieve_server_version
  File "docker/api/daemon.py", line 181, in version
  File "docker/utils/decorators.py", line 46, in inner
  File "docker/api/client.py", line 228, in _get
  File "requests/sessions.py", line 543, in get
  File "requests/sessions.py", line 530, in request
  File "requests/sessions.py", line 643, in send
  File "requests/adapters.py", line 498, in send
requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionRefusedError(111, 'Connection refused'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "bin/docker-compose", line 3, in <module>
  File "compose/cli/main.py", line 67, in main
  File "compose/cli/main.py", line 123, in perform_command
  File "compose/cli/command.py", line 69, in project_from_options
  File "compose/cli/command.py", line 132, in get_project
  File "compose/cli/docker_client.py", line 43, in get_client
  File "compose/cli/docker_client.py", line 170, in docker_client
  File "docker/api/client.py", line 188, in __init__
  File "docker/api/client.py", line 213, in _retrieve_server_version
docker.errors.DockerException: Error while fetching server API version: ('Connection aborted.', ConnectionRefusedError(111, 'Connection refused'))
[13096] Failed to execute script docker-compose

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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: ERROR: The certificate of 'download2.terra-master.com' hasn't got a known issuer.

Post by TMSupport »

Please update to TOS 5.0.144.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
matt_30
Posts: 67
Joined: 02 Jan 2021, 23:22

Re: ERROR: The certificate of 'download2.terra-master.com' hasn't got a known issuer.

Post by matt_30 »

Thanks you for your reply.

Ater updating manually most of the problems have gone away.

Was this a known bug?
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