cant log in. getting wrong password

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Lou551
Posts: 7
Joined: 03 Jun 2022, 02:50

cant log in. getting wrong password

Post by Lou551 »

cant log in. getting wrong password. the log in screen has changed.
Screenshot 2022-06-02 115828.png
using windows 11. before there was a forgot password button.
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Screenshot 2022-06-02 120124.png
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: cant log in. getting wrong password

Post by TMroy »

It seems your tnas does not obtain a correct IP address from your DHCP server. Make sure you have the correct settings in your router.
By the way, what is your model number and what is your TOS version?
To contact our team, please send email to following addresses, remember to replace (at) with @:
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Lou551
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Joined: 03 Jun 2022, 02:50

Re: cant log in. getting wrong password

Post by Lou551 »

hi my model # F4-220 tas version 6 to 8 months ago. cant get in. what settings should be for the settings?
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TMroy
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Re: cant log in. getting wrong password

Post by TMroy »

{L_BUTTON_AT}Lou551

Did you mean you updated your TOS version 6~8 months agao? Would you show a screenshot of the "wrong password" message?
To contact our team, please send email to following addresses, remember to replace (at) with @:
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Lou551
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Joined: 03 Jun 2022, 02:50

Re: cant log in. getting wrong password

Post by Lou551 »

No didn’t update what ever was there at that time. Will send another picture this afternoon when I get home
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Lou551
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Re: cant log in. getting wrong password

Post by Lou551 »

here is the picture you wanted.
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Screenshot 2022-06-03 160145.png
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TMroy
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Re: cant log in. getting wrong password

Post by TMroy »

OK,I see.
As your tnas device was not able to obtain a correct IP address from your router, you are not able to connect your device, you can't even modify the IP address. Please try to restart your router and tnas device.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Lou551
Posts: 7
Joined: 03 Jun 2022, 02:50

Re: cant log in. getting wrong password

Post by Lou551 »

This has been done several times!
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: cant log in. getting wrong password

Post by TMroy »

Then, try to uninstall the current TNAS PC app, and reinstall a new version for windows OS, https://download2.terra-master.com/Terr ... 5.0.12.zip
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Lou551
Posts: 7
Joined: 03 Jun 2022, 02:50

Re: cant log in. getting wrong password

Post by Lou551 »

hi i uninstalled old win ver. installed new ver. from your link. new verion finds nas at 10% but it wont connect. see pictures
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Screenshot 2022-06-05 154744.png
Screenshot 2022-06-05 154520.png
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