cant log in. getting wrong password
Re: cant log in. getting wrong password
The TOS system may have hung up. Please try to shut down and unplug all the hard disks and turn it on again to see if it can enter the initialization page. If yes, it is recommended that you reinstall the system.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: cant log in. getting wrong password
Hi, if I reinstall the system, both HD will be formatted so I will lose 2TB of data.
Any other fix?
Any other fix?
Re: cant log in. getting wrong password
Hi I did what you said start the unit with no hard drives run the windows program put the hard drives back in it asked to run tos or reinstall tos. I picked reinstall tos. With a lot of prayers it worked. Hallelujah!! Thank you for your help!!
Re: cant log in. getting wrong password
You can contact our tech team to help you mount the volume.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: cant log in. getting wrong password
Thank you.
I reinstalled the TOS from browser (tnas.local) and after the admin's login I found all my data present and safe in the HDs.
I only had to rebuild in 2' the users accounts (lost) while the users folders with files were present and safe as well. No data loss.
Should happen again an AC black-out, in order not to loose data, should I have installed snapshot?