F4-422 Illegal Request error

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alvingo
Posts: 3
Joined: 30 Dec 2021, 11:58

F4-422 Illegal Request error

Post by alvingo »

I got an error when my NAS was running for a week straight and I can't connect to it anymore. The error said that I need to use a genuine software??
I didn't install anything except the cron_okm apps

Code: Select all

Warning: Invalid argument supplied for foreach() in /usr/www/include/class/storage.class.php on line 249
All SMB seems to connect OK and SSH is OK as well...but the /var/log/messages is capturing a loop events, it even has a fault when you ran a command.

Code: Select all

[root@TNAS ~]# tail -f /var/log/messages
Segmentation fault
[root@TNAS ~]# tail -f /var/log/messages
Segmentation fault
[root@TNAS ~]# tail -f /var/log/messages
Jan  8 14:48:53 TNAS kernel: [358005.956852] Code: 65 4c 03 05 6d f3 a4 6f 49 83 78 10 00 4d 8b 38 0f 84 8e 00 00 00 4d 85 ff 0f 84 85 00 00 00 41 8b 46 20 49 8b 3e 48 8d 4a 01 <49> 8b 1c 07 4c 89 f8 65 48 0f c7 0f 0f 94 c0 84 c0 74 bb 41 8b 46
Jan  8 14:48:53 TNAS kernel: [358005.956862] RSP: 0018:ffffa67e06037e48 EFLAGS: 00010286
Jan  8 14:48:53 TNAS kernel: [358005.956867] RAX: 0000000000000000 RBX: 00000000006080c0 RCX: 00000000000bc6f6
Jan  8 14:48:53 TNAS kernel: [358005.956873] RDX: 00000000000bc6f5 RSI: 00000000006080c0 RDI: 0000000000021f40
Jan  8 14:48:53 TNAS kernel: [358005.956879] RBP: ffffa67e06037e70 R08: ffff991437aa1f40 R09: 0000000001773080
Jan  8 14:48:53 TNAS kernel: [358005.956885] R10: ffffa67e06037f08 R11: 0000000000000fe0 R12: 00000000006080c0
Jan  8 14:48:53 TNAS kernel: [358005.956890] R13: ffffffff905dd893 R14: ffff991437403200 R15: ff009912d94e4f00
Jan  8 14:48:53 TNAS kernel: [358005.956897] FS:  00007f09ab27a280(0000) GS:ffff991437a80000(0000) knlGS:0000000000000000
Jan  8 14:48:53 TNAS kernel: [358005.956903] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jan  8 14:48:53 TNAS kernel: [358005.956908] CR2: 000000000069f400 CR3: 000000010e4e4000 CR4: 00000000003406e0
Jan  8 14:48:56 TNAS kernel: [358008.602076] general protection fault: 0000 [#64789] SMP NOPTI
Jan  8 14:48:56 TNAS kernel: [358008.602101] CPU: 1 PID: 18932 Comm: restart_service Tainted: G      D    O      4.19.165+ #138
Jan  8 14:48:56 TNAS kernel: [358008.602113] Hardware name: retsamarret 000-F4422-FBA006-0001/TM-J3455-4G3L, BIOS MAPL0303V16 07/07/2020
Jan  8 14:48:56 TNAS kernel: [358008.602133] RIP: 0010:kmem_cache_alloc+0x7d/0x140
Jan  8 14:48:56 TNAS kernel: [358008.602143] Code: 65 4c 03 05 6d f3 a4 6f 49 83 78 10 00 4d 8b 38 0f 84 8e 00 00 00 4d 85 ff 0f 84 85 00 00 00 41 8b 46 20 49 8b 3e 48 8d 4a 01 <49> 8b 1c 07 4c 89 f8 65 48 0f c7 0f 0f 94 c0 84 c0 74 bb 41 8b 46
Jan  8 14:48:56 TNAS kernel: [358008.602159] RSP: 0018:ffffa67e01683e48 EFLAGS: 00010286
Jan  8 14:48:56 TNAS kernel: [358008.602170] RAX: 0000000000000000 RBX: 00000000006080c0 RCX: 00000000000bc6f6
Jan  8 14:48:56 TNAS kernel: [358008.602179] RDX: 00000000000bc6f5 RSI: 00000000006080c0 RDI: 0000000000021f40
Jan  8 14:48:56 TNAS kernel: [358008.602189] RBP: ffffa67e01683e70 R08: ffff991437aa1f40 R09: 00000000025080f0
Jan  8 14:48:56 TNAS kernel: [358008.602198] R10: ffffa67e01683f08 R11: 0000000000000fe0 R12: 00000000006080c0
Jan  8 14:48:56 TNAS kernel: [358008.602207] R13: ffffffff905dd893 R14: ffff991437403200 R15: ff009912d94e4f00
Jan  8 14:48:56 TNAS kernel: [358008.602218] FS:  00007ffb578b8280(0000) GS:ffff991437a80000(0000) knlGS:0000000000000000
Jan  8 14:48:56 TNAS kernel: [358008.602229] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jan  8 14:48:56 TNAS kernel: [358008.602237] CR2: 00007ffb56a6cb50 CR3: 00000002608de000 CR4: 00000000003406e0
Jan  8 14:48:56 TNAS kernel: [358008.602246] Call Trace:
Jan  8 14:48:56 TNAS kernel: [358008.602261]  __do_execve_file.isra.44+0xf3/0x7f0
Jan  8 14:48:56 TNAS kernel: [358008.602272]  ? kmem_cache_alloc+0x35/0x140
Jan  8 14:48:56 TNAS kernel: [358008.602282]  __x64_sys_execve+0x34/0x40
Jan  8 14:48:56 TNAS kernel: [358008.602293]  do_syscall_64+0x49/0x100
Jan  8 14:48:56 TNAS kernel: [358008.602305]  entry_SYSCALL_64_after_hwframe+0x44/0xa9
Jan  8 14:48:56 TNAS kernel: [358008.602315] RIP: 0033:0x7ffb56b18ba7
Jan  8 14:48:56 TNAS kernel: [358008.602324] Code: ff 76 e0 f7 d8 64 41 89 01 eb d8 0f 1f 84 00 00 00 00 00 f7 d8 64 41 89 01 eb d7 0f 1f 84 00 00 00 00 00 b8 3b 00 00 00 0f 05 <48> 3d 01 f0 ff ff 73 01 c3 48 8b 0d b1 a2 2e 00 f7 d8 64 89 01 48
Jan  8 14:48:56 TNAS kernel: [358008.602339] RSP: 002b:00007ffd4e351b28 EFLAGS: 00000206 ORIG_RAX: 000000000000003b
Jan  8 14:48:56 TNAS kernel: [358008.602351] RAX: ffffffffffffffda RBX: 000000000251bb40 RCX: 00007ffb56b18ba7
Jan  8 14:48:56 TNAS kernel: [358008.602360] RDX: 00000000025080f0 RSI: 0000000002513fc0 RDI: 000000000251bb40
Jan  8 14:48:56 TNAS kernel: [358008.602370] RBP: 000000000251bb40 R08: 00007ffd4e351b18 R09: 000000000000000e
Jan  8 14:48:56 TNAS kernel: [358008.602379] R10: 00000000000005b8 R11: 0000000000000206 R12: 0000000000000000
Jan  8 14:48:56 TNAS kernel: [358008.602388] R13: 00000000025080f0 R14: 0000000002513fc0 R15: 0000000000000000
Jan  8 14:48:56 TNAS kernel: [358008.602400] Modules linked in: flashcache(O) led_drv_TMJ33(O) aqc113 rtl8822bu(O) 8812au(O)
Jan  8 14:48:56 TNAS kernel: [358008.602462] ---[ end trace 1a47f659d6751532 ]---
Jan  8 14:48:56 TNAS kernel: [358008.602476] RIP: 0010:kmem_cache_alloc+0x7d/0x140
Jan  8 14:48:56 TNAS kernel: [358008.602497] Code: 65 4c 03 05 6d f3 a4 6f 49 83 78 10 00 4d 8b 38 0f 84 8e 00 00 00 4d 85 ff 0f 84 85 00 00 00 41 8b 46 20 49 8b 3e 48 8d 4a 01 <49> 8b 1c 07 4c 89 f8 65 48 0f c7 0f 0f 94 c0 84 c0 74 bb 41 8b 46
Jan  8 14:48:56 TNAS kernel: [358008.602522] RSP: 0018:ffffa67e06037e48 EFLAGS: 00010286
Jan  8 14:48:56 TNAS kernel: [358008.602542] RAX: 0000000000000000 RBX: 00000000006080c0 RCX: 00000000000bc6f6
Jan  8 14:48:56 TNAS kernel: [358008.602561] RDX: 00000000000bc6f5 RSI: 00000000006080c0 RDI: 0000000000021f40
Jan  8 14:48:56 TNAS kernel: [358008.602581] RBP: ffffa67e06037e70 R08: ffff991437aa1f40 R09: 0000000001773080
Jan  8 14:48:56 TNAS kernel: [358008.602596] R10: ffffa67e06037f08 R11: 0000000000000fe0 R12: 00000000006080c0
Jan  8 14:48:56 TNAS kernel: [358008.602611] R13: ffffffff905dd893 R14: ffff991437403200 R15: ff009912d94e4f00
Jan  8 14:48:56 TNAS kernel: [358008.602622] FS:  00007ffb578b8280(0000) GS:ffff991437a80000(0000) knlGS:0000000000000000
Jan  8 14:48:56 TNAS kernel: [358008.602632] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jan  8 14:48:56 TNAS kernel: [358008.602641] CR2: 00007ffb56a6cb50 CR3: 00000002608de000 CR4: 00000000003406e0
Jan  8 14:48:56 TNAS kernel: [358008.619707] general protection fault: 0000 [#64790] SMP NOPTI
Jan  8 14:48:56 TNAS kernel: [358008.619721] CPU: 1 PID: 18936 Comm: restart_service Tainted: G      D    O      4.19.165+ #138
Jan  8 14:48:56 TNAS kernel: [358008.619726] Hardware name: retsamarret 000-F4422-FBA006-0001/TM-J3455-4G3L, BIOS MAPL0303V16 07/07/2020
Jan  8 14:48:56 TNAS kernel: [358008.619735] RIP: 0010:kmem_cache_alloc+0x7d/0x140
Shutdown command doesn't shut it down, only a cold reboot seems to work.
After the reboot, it returns to normal.

I'm just afraid it will keep doing this after a week of runtime.

Any ideas why it happens?
Attachments
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User avatar
TMAY
Posts: 70
Joined: 17 Aug 2021, 10:00

Re: F4-422 Illegal Request error

Post by TMAY »

Hi, if you still have this problem after a week, please contact our technical team to troubleshoot the problem for you
User avatar
pPier
Posts: 4
Joined: 23 Sep 2021, 21:30

Re: F4-422 Illegal Request error

Post by pPier »

Hi mate,
I'm having this issue after installed qbittorrent, just update to 4.4.2.
Most of UI commands won't work anymore and, even for me, to resolve I have to restart the nas.
Mine is F2-221 with last firmware 4.2.30.
Attached are the screenshots.

Please, someone can help me?

Thanks
Attachments
tnas_4.2.30_error_1.png
tnas_4.2.30_error_2.png
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: F4-422 Illegal Request error

Post by TMroy »

Some system files may be failed during update, please email contact our tech team for a remote help, or you can try to reinstall the OS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
pPier
Posts: 4
Joined: 23 Sep 2021, 21:30

Re: F4-422 Illegal Request error

Post by pPier »

TMroy wrote: 05 Apr 2022, 11:47 Some system files may be failed during update, please email contact our tech team for a remote help, or you can try to reinstall the OS.
Hi TMroy,
this happened with last two versions of OS so I already installed the previous and than the last version.
I don't think it's related to update issues.
Anyway, I'll contact the tech team.

Thanks
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