F4-210 (1G) shut down automatically

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zilhak
Posts: 2
Joined: 23 Oct 2021, 17:20

F4-210 (1G) shut down automatically

Post by zilhak »

i bought F4-210 (1G) model and uses 9 months without issues.

but suddenly i can't connect to nas.

i tried that plug off power cable and plug in.

from then nas shuts down continously whenever i tried power on.


if reconnect power cable, led lights few minute, but shuts down with beep sound.

harddisk not connected, beeps one time and shuts down.

when previously used(tos installed) harddisk connected, two time of beeps sound and shuts down.

this situation, until last beep sound, ping (on another computer's cmd command) responsed.

another harddisk connected(tos not installed), beeps one time and shuts down, like any harddisk not connect.

powerbutton not working,

i tried connect usb that formatted fat32 and inside "firmware.img" and reconnect power cable solution from viewtopic.php?f=75&t=696

but never work.

is this just bricked?

there are not another solution?

i need support.

--- I can not speak English well. understand this?
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F4-210 (1G) shut down automatically

Post by TMSupport »

Hi! There may be a problem with the power button. Please provide the serial number of the device for us to confirm.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
zilhak
Posts: 2
Joined: 23 Oct 2021, 17:20

Re: F4-210 (1G) shut down automatically

Post by zilhak »

S/N- A1T200801611
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: F4-210 (1G) shut down automatically

Post by TMRyan »

You contact our team, send email to following addresses, remember to replace (at) with @
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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