Help! F2-210 double disk - system can't find!

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southern_blue
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Joined: 13 May 2021, 14:49

Help! F2-210 double disk - system can't find!

Post by southern_blue »

HI Guys,

Been on vacation for 3 weeks, come back and my Windows 10 laptop using Chrome browser won't find my F2-210 on the system! I tried TNAS PC and Opera & Firefox with the same result. I also tried on my desktop and mobile android. It was working fine before. What should I do? Thanks in advance for your help. Ian
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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: Help! F2-210 double disk - system can't find!

Post by TMSupport »

Hi! Please refer to the article for troubleshooting:
viewtopic.php?f=75&t=2250
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
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Re: Help! F2-210 double disk - system can't find!

Post by TMroy »

During your vacation, have there been any power outages? would you tell me how is the LED indicators status?
An unexpected power failure may cause damage to the hard disks or file system.
If this happened, you could email to our tech team and ask for help, MAYBE they can recover your file system, let them try, or you have to go to a professional data recovery company and ask for a data recovery service.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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southern_blue
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Re: Help! F2-210 double disk - system can't find!

Post by southern_blue »

The LED indicators are fine and I've tried everything else I can think of.
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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: Help! F2-210 double disk - system can't find!

Post by TMSupport »

Hi!
Please try to unplug all the hard disks and power on again, can the TNAS PC search for the ip of your TNAS?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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southern_blue
Posts: 9
Joined: 13 May 2021, 14:49

Re: Help! F2-210 double disk - system can't find!

Post by southern_blue »

Nope. Tried that. Still getting the dread 'No TNAS device was found' message 🙁
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TMRyan
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Re: Help! F2-210 double disk - system can't find!

Post by TMRyan »

Hi,
You can refer to the following to troubleshoot the problem:
viewtopic.php?f=75&t=2250
Has the system been updated before the vacation? Can the power button be used normally? You can see if the following content meets: viewtopic.php?f=75&t=696
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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