Hibernation not working?

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donsenilo
Posts: 41
Joined: 22 Mar 2020, 00:11

Re: Hibernation not working?

Post by donsenilo » 07 Aug 2020, 06:40

donsenilo wrote:
03 Aug 2020, 01:57
Since 4.1.28 (current 4.1.29; both Beta !) Hibernation is working and also the Fans.
Hibernation is now working but 2 or 3 times a day the NAS starts spinning the HDDs without any reason. Nothing happens with the HDDs, they are only spinning for a few hours and then fall into hibernation again. And sometimes it starts the external USB-Drive ... but not everytime.

There is something terrible wrong with Terramaster and I have to say that I have enough ! They needed months to fix the hibernationproblem and now there is another problem ...

I really want my money back !!! :evil:
Terramaster F4-210

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scotty38
Posts: 16
Joined: 07 May 2020, 19:08

Re: Hibernation not working?

Post by scotty38 » 09 Aug 2020, 02:59

How do you tell the hibernation is actually working?

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Southland
Posts: 22
Joined: 28 Jul 2020, 14:09

Re: Hibernation not working?

Post by Southland » 11 Aug 2020, 10:00

My F4-210 (2GB) does not appear to ever hibernate the drives. It's running TOS 4,1.27. Drives 1 and 2 are WD RED 8TB drives and 3 and 4 are Seagate Iron Wolf 6TB drives. All were purchased a few weeks ago. I've set up the 2 WD Red drives, but the Seagate drives have not been set up. The NAS does not every appear to hibernate some, maybe all, of the drives. Has this problem been fixed in the later TOS releases? Is there anyway to log a message to the event log when the drives hibernate and/or wake up?

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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: Hibernation not working?

Post by TMroy » 11 Aug 2020, 11:31

Please refer to this article
viewtopic.php?f=75&t=473
To contact our tech team or want a remote session, please email to support(at)terra-master.com

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Southland
Posts: 22
Joined: 28 Jul 2020, 14:09

Re: Hibernation not working?

Post by Southland » 12 Aug 2020, 12:52

TMroy wrote:
11 Aug 2020, 11:31
Please refer to this article
viewtopic.php?f=75&t=473
Thanks for the link. But I had already solved the problem. Since I am not using the two Seagate drives (no volume was created on them), I decided to remove the drives. After that, the T4-210 started hibernating the other two drives. Your link states this is a known issue. It would be nice to include a web link in TOS Control Panel where the hibernation option is located to your hibernation troubleshooting page. Can you pass that suggestion to your TOS developers?

Thanks.

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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: Hibernation not working?

Post by TMroy » 12 Aug 2020, 17:12

I will. Thank you
To contact our tech team or want a remote session, please email to support(at)terra-master.com

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sianderson
Posts: 62
Joined: 02 Aug 2020, 03:42

Re: Hibernation not working?

Post by sianderson » 15 Aug 2020, 15:47

Since 4.1.30 I am seeing a flash of my hard drive activity light every 10 seconds

Would this be preventing my hard drives from going to sleep? Although the power usage does seem to only be 10w
F2-210

4.1.32-2008031214

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Hibernation not working?

Post by TMSupport » 16 Aug 2020, 08:18

If the power is only 10W, it means that the hard disk has hibernated.

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