Hibernation not working?

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mottok76
Posts: 1
Joined: 21 Dec 2019, 18:47

Hibernation not working?

Post by mottok76 » 21 Dec 2019, 18:51

Hi, I have a brand new F2-210 with new drives, I have set hibernation after 30mins but it never goes to sleep. I have no Apps installed at all, it's 12 hours old. The logs aren't detailed enough to help. What colour/status should the hdd lights be in hibernation mode?

Any ideas? Many thanks.

powerQ
Posts: 34
Joined: 03 Dec 2019, 19:06

Re: Hibernation not working?

Post by powerQ » 22 Dec 2019, 18:32

A new update expected to be released in the coming week to resolve this issue.

drnhdg
Posts: 1
Joined: 26 Dec 2019, 06:50

Re: Hibernation not working?

Post by drnhdg » 02 Jan 2020, 21:13

For the record I have the exact same issue, brand new F2-221. It never goes into hibernation. There is constant drive activity when nothing is happening which is very distracting as I have the server in the living room and I can constantly hear it, to the point where I now keep it switched off which obviously I don't really want to do! It's also brand new and has nothing at all installed on it.

I did get an error when initializing the drives, saying something was "abnormal" and to use a computer to initialize the drives. The after restarting everything seemed fine. The status is good and files copy over successfully so not sure what that is all about and whether that is causing an issue? I don't think its related but wanted to just mention it. Drives are 3gb Seagate Ironwolf set up as RAID 1.

Is the update you mention close to being released as this problem is stopping me from using the NAS properly? Thanks for any updates.

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Hibernation not working?

Post by TMSupport » 07 Jan 2020, 13:54

The new release expecting to fix this issue is not ready yet, it's still in testing. We will keep you informed when it's ready.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

Jcbarreto
Posts: 2
Joined: 10 Feb 2020, 06:10

Re: Hibernation not working?

Post by Jcbarreto » 10 Feb 2020, 06:16

Hello
Any update for this thread? My f2-220 doesn’t get in sleep mode
Thanks

Gumbo
Posts: 1
Joined: 16 Feb 2020, 00:38

Re: Hibernation not working?

Post by Gumbo » 16 Feb 2020, 00:39

Ditto on this for F2-210 not spinning down / hibernating as of today.

donsenilo
Posts: 43
Joined: 22 Mar 2020, 00:11

Re: Hibernation not working?

Post by donsenilo » 22 Mar 2020, 00:14

I have the same problem with my F4-210 :cry:
Terramaster F4-210

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TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: Hibernation not working?

Post by TMSupport » 23 Mar 2020, 16:57

There is an update of our TOS system TOS4.1.21 which has been released on our website, according to the test here, TOS4.1.21 has fixed the hibernation issue. Please download the update package and manually upgrade your TOS to see whether it works.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

donsenilo
Posts: 43
Joined: 22 Mar 2020, 00:11

Re: Hibernation not working?

Post by donsenilo » 23 Mar 2020, 17:58

TMSupport wrote:
23 Mar 2020, 16:57
There is an update of our TOS system TOS4.1.21 which has been released on our website, according to the test here, TOS4.1.21 has fixed the hibernation issue. Please download the update package and manually upgrade your TOS to see whether it works.
I already have the TOS_A1.0_Update_ARM_4.1.21_2002271849 and with this the hibernation does not work.
Terramaster F4-210

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TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: Hibernation not working?

Post by TMSupport » 24 Mar 2020, 16:26

Please check the results 2-3 days later. The logs process may take 2-3 days to be written to the system.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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