DVA-5593_A1_EU_20200710 - NAS settings

Permissions, domain/LDAP, power, security, notification and more.
Locked
User avatar
Mastercolumns
Posts: 2
Joined: 07 Jun 2021, 20:39

DVA-5593_A1_EU_20200710 - NAS settings

Post by Mastercolumns »

Dear,
thank you and good day for allowing me to write this new topic.

I recently bought a Terramaster F4-422 with 4 HDs.
I followed the configuration guide of my D-link DVA-5593 router with a static DNS from voip.com.
But I keep having remote connection problems (does not connect). Then I looked on this forum for some information on the settings on this router and on the internet. Unfortunately, no information was helpful.

My F4-422 has been regularly initialized and configured in Tnas, in fact, from the same network it works without problems, but when I connect remotely it is a failure.

I hope for your help to understand how to set up this router correctly.

Here is the hardware and software information:

NAS: F4-422
Router: D-Link DVA-5593
DDNS Static: active on voip.com
Sw: OS MAC

Thank you

Lello
User avatar
TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: DVA-5593_A1_EU_20200710 - NAS settings

Post by TMS »

Have you mapped the port ?
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
User avatar
Mastercolumns
Posts: 2
Joined: 07 Jun 2021, 20:39

Re: DVA-5593_A1_EU_20200710 - NAS settings

Post by Mastercolumns »

Thank you for attention,
Yes, j am map port:

Type: VNC (not defined)
IP remoto: ip DDNS
Port: TCP/UDP: 8181
Local Host: IP (F4-422)

I checked from www.portchecktool.com, but it confirms that the door is closed.
User avatar
TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: DVA-5593_A1_EU_20200710 - NAS settings

Post by TMS »

Please check if your network has internet ip.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
Locked