Switch off

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Geri
Posts: 4
Joined: 19 Dec 2019, 05:33

Switch off

Post by Geri »

hi,
I have now the F2 210
With the button on theleft side I can switch it on.
But how to switch off?

Thanks Geri
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Switch off

Post by TMSupport »

Hi,it could not be turned off with the power button because of the old versioned kernel. You should update the TOS system to update your Kernel once more even if the current TOS is the latest one. So please download the installation package from this link https://dl.terra-master.com/cn/TOS_A1.0 ... 111715.bz2 and manually upgrade your TOS system.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
powerQ
Posts: 65
Joined: 03 Dec 2019, 19:06

Re: Switch off

Post by powerQ »

TMSupport wrote: 19 Dec 2019, 08:47 Hi,it could not be turned off with the power button because of the old versioned kernel. You should update the TOS system to update your Kernel once more even if the current TOS is the latest one. So please download the installation package from this link https://dl.terra-master.com/cn/TOS_A1.0 ... 111715.bz2 and manually upgrade your TOS system.
when you are saying "old version" or "new version", you better mention the exact version number, for example 4.1.10, so that no mix up could happen.
F4-221 TOS 5.1.34 (SAMSUNG 250 SSD x1, WD Red 8TB x 1, Single drive)
F2-423 TOS 5.1.34 RAID1(12TB IronWolf x 2)
Geri
Posts: 4
Joined: 19 Dec 2019, 05:33

Re: Switch off

Post by Geri »

Hi I do have the newest software 4.1.16_1912111715
what else?
powerQ
Posts: 65
Joined: 03 Dec 2019, 19:06

Re: Switch off

Post by powerQ »

long press the button for three seconds to power off.
F4-221 TOS 5.1.34 (SAMSUNG 250 SSD x1, WD Red 8TB x 1, Single drive)
F2-423 TOS 5.1.34 RAID1(12TB IronWolf x 2)
Geri
Posts: 4
Joined: 19 Dec 2019, 05:33

Re: Switch off

Post by Geri »

Hi,
this was my 2nd try
press on/off to switch on - does work
press on/off to switch off - does not work
press on/off 3-5 seconds to switch off - does not work

no docu how to switch off.

please help!

Geri
Geri
Posts: 4
Joined: 19 Dec 2019, 05:33

Re: Switch off

Post by Geri »

Hi,
did the update again (manually)

Now it works...
cjom
Posts: 4
Joined: 04 Feb 2020, 23:53

Re: Switch off

Post by cjom »

I have a new F2-210 running TOS v4.1.18 and my power button does not switch off, no matter how many seconds I hold.
I does switch on.
Any idea how to fix it?
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Switch off

Post by TMSupport »

Hi, as for 210 series TNAS, it happens because of the kernel. and the TOS should be updated to update the kernel. You should download the update package from the website and manually update your TOS even if it's TOS4.1.18 already.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
cjom
Posts: 4
Joined: 04 Feb 2020, 23:53

Re: Switch off

Post by cjom »

TMSupport wrote: 05 Feb 2020, 17:00 Hi, as for 210 series TNAS, it happens because of the kernel. and the TOS should be updated to update the kernel. You should download the update package from the website and manually update your TOS even if it's TOS4.1.18 already.
I did that and my TNAS "died", does not boot anymore.
I sent you a private message but it's on "outbox", don't know if you got it or not...
Please help me to reset my TNAS so it boot again...
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