Can't login

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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Can't login

Post by TMSupport »

It seems that it's not the reason of the device, either the HDD or the system. It's better to backup your data, and format your HDDs and start from scratch to see if it occurs again.
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Arjan21
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Joined: 20 Apr 2020, 20:54

Re: Can't login

Post by Arjan21 »

{L_BUTTON_AT}TMSupport

Is there a way to backup a hdd with btrfs?
Arjan21
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Joined: 20 Apr 2020, 20:54

Re: Can't login

Post by Arjan21 »

{L_BUTTON_AT}TMSupport

How can I backup my data?
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TMRyan
TerraMaster Team
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Re: Can't login

Post by TMRyan »

{L_BUTTON_AT}Arjan21
You can back up to other storage devices.(SMB or USB backup)
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Arjan21
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Joined: 20 Apr 2020, 20:54

Re: Can't login

Post by Arjan21 »

{L_BUTTON_AT}TMRyan

I can’t access my nas and have to delete the hdd’s again. So I can’t use both methodes.
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TMS
TerraMaster Team
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Re: Can't login

Post by TMS »

Please reinstall the system refer to this link method two: viewtopic.php?f=75&t=423
It is recommended to install the ext4 file system after backing up the data.
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Arjan21
Posts: 40
Joined: 20 Apr 2020, 20:54

Re: Can't login

Post by Arjan21 »

{L_BUTTON_AT}TMS

Methode 1 won’t work because I can’t access my Nas.
Methode 2 won’t work either. Still can’t access, otherwise there was no problem.
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TMS
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Re: Can't login

Post by TMS »

Can TNAS PC find the device without any hard drives?
Or failed to reinstall the system?
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Arjan21
Posts: 40
Joined: 20 Apr 2020, 20:54

Re: Can't login

Post by Arjan21 »

{L_BUTTON_AT}TMS

It succeed to reinstall, but after reinstalling the system I’m not able to acces the NAS anymore
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TMS
TerraMaster Team
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Re: Can't login

Post by TMS »

Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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