Wrong NTP settings ends up in reboot loop

[pabs]

Hi,

This post is to share my recent experience with my F2-210.

One night my NAS started to be stuck in a reboot loop. As it was late, I just removed the power supply for the night.

On the next I powered on the NAS again and it was stuck in a reboot loop: the NAS was booting up, stayed up for less 30 seconds and then shutdown itself. I was able to ssh in be not long enough to troubleshout anything.

So, to solve the issue, I removed the HDDs and boot the NAS like this, leave it without any DD inside for a few minutes, shut it down and reboot with the HDD installed.

When I rebooted the NAS date was in 2058, I guess that might have been the issue causing the reboot loop (my NAS is configured to boot in the morning and shutdown in the night), I disable NTP and manually set the date and time.

So far, it's working normally (did the fix 2 days ago).

[TMSupport]

Thank you for the sharing.
Do feel free to contact us if any issues.

[pabs]

Hi,

Actually I thought the issue root cause was the NTP/time synchro of the NAS. But I guess it was part of the symptoms.

I used different settings, manual time settings and different NTP server, but the issue still happens, sometimes it's differents, and just shuting down the NAS is enough to recover, sometimes I need a complete power off.

Time intervals between reboots varies a lot from a few seconds to 10-15 minutes. And sometimes the NAS and its power schedule work ok for several days in a row.

Is it possible to fix the issue ? Or how can I get a replacement ?

Thanks

[TMS]

Thanks,we will verify your question.

[pabs]

Hi

Any update on this, my NAS has been rebooting all afternoon after random operation duration.

I switched off the power schedule to see if this is the cause of the issue, but I definitely want to use it in the future.

[pabs]

Update:
with power schedule disabled the NAS is still rebooting after a few minutes.
NTP (time synchronisation) with external server is also disabled.

Is this a known hardware issue ? I saw other post with same behavior on this forum.

[TMSupport]

Could you please take a small video to show us the rebooting issue?

[pabs]

I will try, but please keep in mind that's it's an intermittent issue. For example, yesterday afternoon the NAS was in a reboot loop, I managed to shut it down. Around 5am this night, it booted up (with the power schedule disabled, which is crazy, not understandable behavior ...) and started a reboot loop, so I removed the power supply.

This morning I turned the power back on and now it's working fine for 3 hours.

So it's not easy to catch it, next time it does it I'll try to film it.

Meanwhile, I kindly request instructions on how to use the warranty service, there is definitely an issue with this unit. NAS was bought in april 2020 on amazon.ca.

Thanks you

[TMSupport]

You can send an email to support(at)terra-master.com, and my colleague who is responsible for amazon.ca will contact you.

[pabs]

Hi,

I was able to catch the issue : https://www.youtube.com/watch?v=mS0tVSr ... e=youtu.be