F2 - very slow

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Cyclel1fe
Posts: 5
Joined: 27 Jul 2020, 22:16

F2 - very slow

Post by Cyclel1fe »

I'm very new to this and have a F2 connected to my Virgin Router, everything appears as it should using TCloud but my down load/upload speeds are are in the 10's of Kb!!

My network internet download speed over the same ethernet connection is 110Mbs

Please help, as I said I'm a complete novice at this!

Thanks
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2 - very slow

Post by TMSupport »

Please advise the exact TNAS model number and current TOS version in return.
Are you transferring your files within LAN or over the internet?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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