UI has turned to gibberish

Initialization of newly purchased TNAS or re-installation of your TNAS
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mpetit
Posts: 2
Joined: 07 Feb 2023, 22:23

UI has turned to gibberish

Post by mpetit »

Hello,

Got a brand new F4-423 last week, added 4x 4TB Ironwolf Pros and started using cloudsync.

Yesterday, My entire UI has turned to random characters, i was able to trigger a factory reset by remembering where to click but after the reset and a re upload of TOS5, the UI is still gibberish, has anyone come across this problem already ?

Image

Thanks for any pointer !
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NAS.jpg
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TMroy
TerraMaster Team
Posts: 2563
Joined: 10 Mar 2020, 14:04
China

Re: UI has turned to gibberish

Post by TMroy »

{L_BUTTON_AT}mpetit

This could be the web browser font compatible issue. Please try to modify the font settings in your web browser or you can change to another browser and try again. By the way, which language do you use as default in your browser? what is your native language?

You can also try to clean the browser cache and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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mpetit
Posts: 2
Joined: 07 Feb 2023, 22:23

Re: UI has turned to gibberish

Post by mpetit »

Yes, it fixed itself after a cache reset, so this might have been browser related. thanks for the hint !
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Carlos
Posts: 7
Joined: 22 Nov 2020, 01:01

Re: UI has turned to gibberish

Post by Carlos »

Hi.
I have the same issue and clear browser cache don't work for me.
I already try with others browsers and still the same.
Any help ?
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: UI has turned to gibberish

Post by TMSupport »

{L_BUTTON_AT}Carlos

Which language do you use as default in your browser?
Have you tried Google Chrome?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Carlos
Posts: 7
Joined: 22 Nov 2020, 01:01

Re: UI has turned to gibberish

Post by Carlos »

I attach one image with all my options.
I have already chosen one by one, and don't get any good.
Only Asian language seems to be right.
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2023-03-02 (3).png
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Carlos
Posts: 7
Joined: 22 Nov 2020, 01:01

Re: UI has turned to gibberish

Post by Carlos »

{L_BUTTON_AT}Carlos
TMSupport wrote: 02 Mar 2023, 15:25 Which language do you use as default in your browser? Have you tried Google Chrome?
About the browser, I already try with: Opera with Portuguese Language. Chrome with English Language. And Edge with English Language.
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Carlos
Posts: 7
Joined: 22 Nov 2020, 01:01

Re: UI has turned to gibberish

Post by Carlos »

Problem solved after reboot my PC.
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