After rebooting no web interface more

Initialization of newly purchased TNAS or re-installation of your TNAS
unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

After rebooting no web interface more

Post by unixtall »

I have only update the docker engine. I did a reboot and when the NAS power up, I cannot enter in the web panel control. I can enter with ssh with no problems.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: After rebooting no web interface more

Post by TMSupport »

Which TOS version is installed on your TNAS?
Can you access TNAS via smb?
Provide a screenshot of accessing TNAS through the web.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: After rebooting no web interface more

Post by unixtall »

i can enter to the shared folders without problems and ssh too. Application like qbittorrent i can access. I have TOS 5, but i dont know the version exactly.
unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: After rebooting no web interface more

Post by unixtall »

Here you can see the error. Connection it is refused by server.
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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: After rebooting no web interface more

Post by TMSupport »

Enter the IP and port number in the browser address bar, such as: 10.10.10.4:8181
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: After rebooting no web interface more

Post by unixtall »

The default port is changed. Now is 6161.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: After rebooting no web interface more

Post by TMSupport »

Can you access TNAS normally after entering IP:6161?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: After rebooting no web interface more

Post by unixtall »

No i cant. Connection refused.
unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: After rebooting no web interface more

Post by unixtall »

What I can do?
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TMroy
TerraMaster Team
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Re: After rebooting no web interface more

Post by TMroy »

May I know how did you update your docker engine? how did you operate it? what did you do?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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