I just got my TM NAS set up. I can't seem to get the thing to respond however.
My NAS ethernet is plugged into my router, as is my PC so there should not be a communication issue between the two.
When I run the TNAS PC program, it finds my NAS on the network.
When I click on the login button however, I get the "refused to connect" error in my browser.
I researched the problem and found this: viewtopic.php?f=21&t=363
I tried this connect with putty solution and it didn't work either. Putty Fatal Network Error, Refused to Connect
I'm stumped... I can't even get to login screen.
Any help would be appreciated.
Can't initialize
Re: Can't initialize
May I know what is the IP shown on the TNAS PC client when you search your device on your local network?
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Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Can't initialize
10.0.0.100 which is exactly what it should be assigned by my router.
Re: Can't initialize
Remove your drives, restart your TNAS and try again without hard drive.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Can't initialize
Thanks for the suggestion. I removed the drives. Same results/errors, unfortunately.
Re: Can't initialize
is the IP 10.0.0.x within correct segment on your local network?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Can't initialize
Yes, both the PC and the nas are plugged into the same router. Ports 1 and 2.
Re: Can't initialize
No idea at this moment. Do you mind having a remote session with our tech team?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)