Can't initialize

Brisco · Post by **Brisco** » 27 Nov 2022, 08:10

I just got my TM NAS set up. I can't seem to get the thing to respond however.

My NAS ethernet is plugged into my router, as is my PC so there should not be a communication issue between the two.

When I run the TNAS PC program, it finds my NAS on the network.

When I click on the login button however, I get the "refused to connect" error in my browser.

I researched the problem and found this: viewtopic.php?f=21&t=363
I tried this connect with putty solution and it didn't work either. Putty Fatal Network Error, Refused to Connect

I'm stumped... I can't even get to login screen.

Any help would be appreciated.

Post by **TMroy** » 27 Nov 2022, 11:36

May I know what is the IP shown on the TNAS PC client when you search your device on your local network?

Brisco · Post by **Brisco** » 27 Nov 2022, 11:49

10.0.0.100 which is exactly what it should be assigned by my router.

Brisco · Post by **Brisco** » 27 Nov 2022, 12:08

Here’s screenshots of the errors

Post by **TMroy** » 27 Nov 2022, 17:26

Remove your drives, restart your TNAS and try again without hard drive.

Brisco · Post by **Brisco** » 27 Nov 2022, 21:13

Thanks for the suggestion. I removed the drives. Same results/errors, unfortunately.

Post by **TMroy** » 27 Nov 2022, 21:19

is the IP 10.0.0.x within correct segment on your local network?

Brisco · Post by **Brisco** » 27 Nov 2022, 21:40

Yes, both the PC and the nas are plugged into the same router. Ports 1 and 2.

Post by **TMroy** » 27 Nov 2022, 21:56

No idea at this moment. Do you mind having a remote session with our tech team?

Brisco · Post by **Brisco** » 27 Nov 2022, 22:12

Sure, how is that done?

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