Stuck on 'Install TOS' (New system out of the box)

[joek1973]

Hi,

As the subject line says, my F2-423 is stuck on the 'Install TOS' page - still says 0% and has done for 30 minutes now. I'm assuming nothing is happening and the process is hanging.

Any advice please?

Joe

[TMzethar]

It is possible that the NAS has not successfully connected to the Internet or the Internet connection status is not good;
It is also possible that the browser you are currently using is too old (such as IE), it is recommended to use the chorme kernel browser or Firefox;
Or maybe your hard disk has been used on other hard disks before and the settings are complicated and cannot be successfully repartitioned;
Or maybe the hard drive is faulty. . .
Anyway, try using a custom install: https://download2.terra-master.com/TOS_ ... 071924.ins
Please inform us about the subsequent installation.

[joek1973]

It is possible that the NAS has not successfully connected to the Internet or the Internet connection status is not good;
It is also possible that the browser you are currently using is too old (such as IE), it is recommended to use the chorme kernel browser or Firefox;
Or maybe your hard disk has been used on other hard disks before and the settings are complicated and cannot be successfully repartitioned;
Or maybe the hard drive is faulty. . .
Anyway, try using a custom install: https://download2.terra-master.com/TOS_ ... 071924.ins
Please inform us about the subsequent installation.

Hi - thankyou - I did a custom install (using TOS 5) and it worked fine. Thanks for the tip.

[18Harmantg]

it worked fine. Thanks for the tip.