F2-221 Application Icons do not appear on the desktop

Initialization of newly purchased TNAS or re-installation of your TNAS
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MapaM
Posts: 13
Joined: 24 Jun 2022, 04:17
Spain

F2-221 Application Icons do not appear on the desktop

Post by MapaM »

hello.
My problem may be silly but it is very annoying.

A clean installation of TOS 5, when installing an application only its icon appears if I have the interface in English and not in my native language (Spanish), any solution?

Thank you very much.
F2-221 + D4-300
10Gb RAM, 34Tb
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2-221 Application Icons do not appear on the desktop

Post by TMroy »

Go to app store, and disable and enable the app you have installed.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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titanrx8
Posts: 222
Joined: 17 Jul 2020, 06:17

Re: F2-221 Application Icons do not appear on the desktop

Post by titanrx8 »

Same here. F2-221 running 5.0.129.

Installed Log Center, USB Copy and Terra Search. All installed successfully but do not appear on the desktop even after disabling and re-enabling as suggested above. This is the same using Chrome or Firefox.

The Control Panel/Application shows that they are installed.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2-221 Application Icons do not appear on the desktop

Post by TMroy »

You need to assign permission for the app to the user.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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titanrx8
Posts: 222
Joined: 17 Jul 2020, 06:17

Re: F2-221 Application Icons do not appear on the desktop

Post by titanrx8 »

TMroy wrote: 10 Jul 2022, 13:30 You need to assign permission for the app to the user.
How do I do this? My user has full admin permissions. When I open the App center and open the installed app's icon and select "send to desktop", I get the Green "operation successful" popup. I don't see anywhere to create permission specific to the apps.
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TMzethar
TerraMaster Team
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Re: F2-221 Application Icons do not appear on the desktop

Post by TMzethar »

{L_BUTTON_AT}titanrx8

We have noticed related phenomena in some applications and are in the process of solving them.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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titanrx8
Posts: 222
Joined: 17 Jul 2020, 06:17

Re: F2-221 Application Icons do not appear on the desktop

Post by titanrx8 »

{L_BUTTON_AT}titanrx8
TMzethar wrote: 10 Jul 2022, 21:06 We have noticed related phenomena in some applications and are in the process of solving them.
I did find the edit function in the Control Panel/Priveleges/Application and had to add the admin named user (not the name used) to "Allow" and then the icons went to the desktop. I can now open the apps but the TerraSearch is still "preparing" after 2 days.
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