F2-220, Does not recognize 8TB disk

Initialization of newly purchased TNAS or re-installation of your TNAS
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egresij
Posts: 1
Joined: 19 Mar 2022, 05:17

F2-220, Does not recognize 8TB disk

Post by egresij »

F2-220, I wanted to change the disks, so far it was 2 x 4TB, now I put 2 x 8 TB.
A red LED gives an error message and the TNAS PC does not recognize the device.
The same 8TB disk is recognized and handled by the F4-210.

What's the mistake?
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TMnorah
TerraMaster Team
Posts: 117
Joined: 17 Aug 2021, 09:51

Re: F2-220, Does not recognize 8TB disk

Post by TMnorah »

Hello,
If the device lights up red, and the device cannot be searched, it is likely that the USB disk boot system is faulty.Please follow the guidelines below:
viewtopic.php?f=76&t=1455
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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