Can't initialize f4-210

Initialization of newly purchased TNAS or re-installation of your TNAS
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FlashBastard
Posts: 10
Joined: 12 Jun 2021, 09:14

Re: Can't initialize f4-210

Post by FlashBastard »

I can't follow the browser instructions because it errors at that step.
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FlashBastard
Posts: 10
Joined: 12 Jun 2021, 09:14

Re: Can't initialize f4-210

Post by FlashBastard »

When I follow the instructions and hit login I get a popup telling me to put the Ip address and port access in to the browser, when I put the ip in my browser it just produces a 400 error
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Can't initialize f4-210

Post by TMSupport »

It has been fixed now. Please refresh the page and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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FlashBastard
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Joined: 12 Jun 2021, 09:14

Re: Can't initialize f4-210

Post by FlashBastard »

I can follow the instructions but I get an error when I hit login and when I put the IP into the browser it gives me a 400 error
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Can't initialize f4-210

Post by TMSupport »

Could you take a screenshot and post it here?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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FlashBastard
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Joined: 12 Jun 2021, 09:14

Re: Can't initialize f4-210

Post by FlashBastard »

this is when I hit login per the instructions
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Can't initialize f4-210

Post by TMSupport »

{L_BUTTON_AT}FlashBastard

Thank you for the feedback. I'd like to take a look at the 400 error after manually enter the IP address in your web browser.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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FlashBastard
Posts: 10
Joined: 12 Jun 2021, 09:14

Re: Can't initialize f4-210

Post by FlashBastard »

This 404 error appears when putting in the ip manually
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d5969219436fe04ae85f0d8433530cb2.png (4.1 KiB) Viewed 3494 times
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Can't initialize f4-210

Post by TMSupport »

Thanks for the feedback.
Please reinstall the TOS to fix it:
1. power off your device and pull out all the hard drives
2. power it on and run TNAS PC to search your device
3. check your device and click Login
4. insert all your hard drives back when it says no HDD detected and click retry
5. follow the instructions to complete
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: Can't initialize f4-210

Post by TMroy »

{L_BUTTON_AT}FlashBastard
It seems some files in system partition are lost or damaged. Please try to reinstall TOS to fix it.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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