Unable to reach TOS homepage

Initialization of newly purchased TNAS or re-installation of your TNAS
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Wolfen
Posts: 3
Joined: 21 May 2021, 01:18

Unable to reach TOS homepage

Post by Wolfen »

Hi,

So today I ran through a new installation, going through initialisation via the TNAS PC app. All good on installing TOS but upon restarting the unit it can be seen in the TNAS PC app but when login is clicked the Web page fails to resolve to the Ip address displayed in the app.. Has anyone experienced anything similar or found a resolution?
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Unable to reach TOS homepage

Post by TMSupport »

Could you please take a screenshot to show us the page you see after clicking Login?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Wolfen
Posts: 3
Joined: 21 May 2021, 01:18

Re: Unable to reach TOS homepage

Post by Wolfen »

Hi, there is no screenshot to post... Clicking login fires up a browser that's fails to resolve to the Ip address that's detailed in the TNAS PC app... As I said earlier this app can still see the server but it just refuses to allow a Web connection
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Wolfen
Posts: 3
Joined: 21 May 2021, 01:18

Re: Unable to reach TOS homepage

Post by Wolfen »

All sorted... Just need to find out why the NAS isnt connected to the Internet now
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Unable to reach TOS homepage

Post by TMS »

About network interface setting: viewtopic.php?f=75&t=1916
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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