TOS Web Interface Token Expiry

Initialization of newly purchased TNAS or re-installation of your TNAS
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spamtek
Posts: 2
Joined: 13 Dec 2020, 11:41

TOS Web Interface Token Expiry

Post by spamtek »

I've just gotten an F4-210 set up; RAID seemed to initalize fine and I have had no problems accessing the public folder on the NAS so I can tell it's working, but I am unable to log in to TOS in any way; upon putting in my username and password I am met every time with:

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Tips

User Token has expired! Please try again.
At which point the page resets itself and asks me to log in (at which point same message again if I try to log in).

As a result I am currently unable to set up user folders or anything else.
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: TOS Web Interface Token Expiry

Post by TMS »

You can try to clear the browser cache and restart TNAS.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: TOS Web Interface Token Expiry

Post by TMroy »

or try google chrome, safari browser.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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spamtek
Posts: 2
Joined: 13 Dec 2020, 11:41

Re: TOS Web Interface Token Expiry

Post by spamtek »

I've discovered the issue; I'd already cleared out my cache, but thought to run Chrome in incognito and connect to it instead. This led me to find some of my chrome plugins were intercepting part of the login page and breaking my access to it, I have since solved the issue.

Thanks!
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