F5-220 initialization fails on 55%

Initialization of newly purchased TNAS or re-installation of your TNAS
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taliesin
Posts: 2
Joined: 17 Nov 2020, 00:49

F5-220 initialization fails on 55%

Post by taliesin »

Hello,
Brand new F5-220 with 5 used HITACHI HUA722010ALA330 1TB disks.
Tried initialization
through webpage and TNAS PC
Auto download and manual download file 4.1.30
full 5 disks and single HDD connected.

With 4.1.30 installation starts and stops briefly after at 55% with message "Installing TOS has failed! Please start TNAS and try again"
With 4.1.27 it installed normally, and so did the update to 4.1.30. However due to previous approach a single disk was used, rebuilding and upgrading RAID1 will take ages. stupidly has only TOS is installed.
Regards,
JC
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TMroy
TerraMaster Team
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Re: F5-220 initialization fails on 55%

Post by TMroy »

You may have the answer here: viewtopic.php?f=75&t=921&p=4522#p4522
To contact our team, please send email to following addresses, remember to replace (at) with @:
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F5-220 initialization fails on 55%

Post by TMSupport »

What's the RAID mode did you configure for your 5 HDDs?
TOS update will not lead to RAID rebuilding usually unless the hard drive is missing from the RAID, and they system will repair it automatically.
To contact our team, please send email to following addresses, remember to replace (at) with @
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taliesin
Posts: 2
Joined: 17 Nov 2020, 00:49

Re: F5-220 initialization fails on 55%

Post by taliesin »

Hi,
Installation ran with only one disk phisically attached and RAID1.
now the other 4 phisically connected and are being added to storage.
currently disk 4 is being added and RAID was upgraded to RAID5.
Possibly I would better make a complete re-initialization has only TOS is installed. Faster and causing less stress to hardware.
Regards
JC
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: F5-220 initialization fails on 55%

Post by TMzethar »

Hi, taliesin. You don't have to do that. The new RAID is the same as the updated RAID.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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