Memory and access issue after upgrade to 4.2

Initialization of newly purchased TNAS or re-installation of your TNAS
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goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

EDIT: I can access to the login page via the full URL (/tos/index.php?user/login)

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I set admin password and then when i try to login nothing happen, maybe it's come from the web server or js code himself.
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: Memory and access issue after upgrade to 4.2

Post by TMS »

It's suggested to let our engineer help you by remote session first. You can ask this service by sending email to support(at)terra-master.com.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: Memory and access issue after upgrade to 4.2

Post by TMroy »

From the screenshot you shared, TOS has not been updated to 4.2.06 successfully, it is still on 4.1.x, there is something wrong during update.
Please try to re-install the TOS with the latest installation package.

here is how to re-install your TOS viewtopic.php?f=75&t=423

4.2.06 installation package for ARM 410 series models https://dl.terra-master.com/cn/TOS_A1.0 ... 041414.ins
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

Hi, it's a x86 processor, you give me the arm link
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Memory and access issue after upgrade to 4.2

Post by TMS »

Please refer to this link to get the instructions:
viewtopic.php?f=28&t=1026&hilit=x86+version
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

Hi thank's for your reply.
It doesn't work, I'm getting stuck on the loading screen and by specifying the url i can't login.
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Do you have a procedure for mounting the raid from the ssh access available during installation (linux from boot)? This allows me to recover my data and erase my drives for starting from 0. I can't stay in such situation.
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goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

EDIT :I took out my two iron wolf hard drives, then put in an old hard drive. I can connect to the NAS. I then add my two iron wolf hard drives. If I create a new raid pool 1 on it, will the data be deleted?

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goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

EDIT 2 : I have successfuly rebuilding the old raid with a the ssh connection. Now i can access to half of my old file.
The second half is encrypted. I encrypt the share directory in the gui. Wich method are you using with ecryptfs (the command) for decipher it with the passphrase?
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