F-210 reboot all time

Initialization of newly purchased TNAS or re-installation of your TNAS
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kacer2k
Posts: 10
Joined: 27 Oct 2020, 17:16

F-210 reboot all time

Post by kacer2k »

Hello, I have a problem since one week.

The NAS is rebooting all time, I tried to disconnect one hour from electricity, take off the hard drives. But always make the same.

I leave two videos where you can see the reboot and sound that make.

Videos:

Video1: https://drive.google.com/file/d/1X8yQGl ... sp=sharing
Video2: https://drive.google.com/file/d/1UAc0Dw ... sp=sharing

There are a mechanical hard reset to start from zero?

Thanks.
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TMzethar
TerraMaster Team
Posts: 1217
Joined: 27 Oct 2020, 16:43

Re: F-210 reboot all time

Post by TMzethar »

Please advise your TNAS model number and cutrrent TOS version.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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kacer2k
Posts: 10
Joined: 27 Oct 2020, 17:16

Re: F-210 reboot all time

Post by kacer2k »

My model F2-210 and current TOS version is impossible to say but I sure than not the last.

Thanks.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F-210 reboot all time

Post by TMSupport »

Please send an email to support(at)terra-master.com together with your Amazon order number, we will arrange a new replacement for you.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
kacer2k
Posts: 10
Joined: 27 Oct 2020, 17:16

Re: F-210 reboot all time

Post by kacer2k »

ok, thanks.

I will send you.
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