TNAS FS-210 won't get past initialization

Initialization of newly purchased TNAS or re-installation of your TNAS
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manintights2
Posts: 1
Joined: 23 Sep 2022, 23:25

TNAS FS-210 won't get past initialization

Post by manintights2 » 23 Sep 2022, 23:35

I was able to get to the point of naming the nas and setting up the admin user part of initialization.
But at this point, no matter what I enter for the password, hostname, or username the "next" button to continue does nothing, it lights up one of the password boxes as if something needs to be changed there, but I've tried all kinds of passwords to no avail.

I've used Opera GX, Chrome, and Edge.

Also in the picture I attached I removed by email but kept the code it sent as proof that I did input my email.
Attachments
tnasadminsettingsissue.png

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TMroy
Customer Service
Posts: 1873
Joined: 10 Mar 2020, 14:04

Re: TNAS FS-210 won't get past initialization

Post by TMroy » Yesterday, 00:57

It seems your password does not pass the system check, the password needs to be not less than 8 characters, and requires uppercase and lowercase letters and numbers. You need to set a strong password for your admin account.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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