User Token has expired! Please try again.

Initialization of newly purchased TNAS or re-installation of your TNAS
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AndreNS
Posts: 5
Joined: 01 Dec 2020, 16:23

User Token has expired! Please try again.

Post by AndreNS » 11 May 2022, 15:08

Hello!

When I try to loggin interface show "User Token has expired! Please try again." and I can´t loggin anymore.
I cleared the cache and used different browsers whitout success.

Please help!

Thanks.

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TMSupport
Customer Service
Posts: 1926
Joined: 13 Dec 2019, 15:15

Re: User Token has expired! Please try again.

Post by TMSupport » 11 May 2022, 18:02

To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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AndreNS
Posts: 5
Joined: 01 Dec 2020, 16:23

Re: User Token has expired! Please try again.

Post by AndreNS » 13 May 2022, 14:59

Hello!

Here is the screeshot with the error:
https://meocloud.pt/link/e1444178-5758- ... nshot.jpg/

And I send this one too:
https://meocloud.pt/link/64b143fa-7b56- ... shot2.jpg/

Thanks for your reply.

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TMSupport
Customer Service
Posts: 1926
Joined: 13 Dec 2019, 15:15

Re: User Token has expired! Please try again.

Post by TMSupport » 13 May 2022, 18:34

Your TOS is very outdated, it is recommended that you reinstall the latest TOS.
viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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AndreNS
Posts: 5
Joined: 01 Dec 2020, 16:23

Re: User Token has expired! Please try again.

Post by AndreNS » 14 May 2022, 21:42

Hello.

I have RAID 1.
In this moment I cant login and when I restart the NAS to try to solve the problem I lost the connection.
I saw the Method 2 (If your TOS system encounters a malfunction and cannot work properly) BUT if I reinstall the TOS I will loose my data?
How can I backup my data?

Thanks for your help.

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AndreNS
Posts: 5
Joined: 01 Dec 2020, 16:23

Re: User Token has expired! Please try again.

Post by AndreNS » 14 May 2022, 22:55

THE PROBLEM IS SOLVED!

Re-install TOS solved.

After read this viewtopic.php?t=931 I re-install TOS and my data its all OK.

Thanks.

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