Surveillance Application

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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Surveillance Application

Post by TMSupport »

{L_BUTTON_AT}Tomato112233

Do you have the latest version of the app installed?
Have you tried uninstalling and reinstalling the app?
Please send us a screenshot of the error.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Tomato112233
Posts: 3
Joined: 27 May 2022, 17:44

Re: Surveillance Application

Post by Tomato112233 »

I've reinstalled the app and also reset the nas same error. I get to the end screen where it says 'create' but pressing does nothing
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Tomato112233
Posts: 3
Joined: 27 May 2022, 17:44

Re: Surveillance Application

Post by Tomato112233 »

I've noticed it's not pulling a resolution or fps from the camera could that be the issue?
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Surveillance Application

Post by TMroy »

There may be compatibility issues when adapting to various types of cameras. We have not tested your camera model, we are not sure it can work with our app.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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