Deadbolt Decryption efforts by TerraMaster

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RhonBhay
Posts: 8
Joined: 22 Dec 2020, 11:31

Deadbolt Decryption efforts by TerraMaster

Post by RhonBhay » 29 Jun 2022, 07:25

Is TerraMaster trying to find a way to help owners of thier NAS devices decrypt /recover our deadbolt ransomware infected files, like what QNAP and other data storage hardware companies are doing?

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TMroy
Customer Service
Posts: 1777
Joined: 10 Mar 2020, 14:04

Re: Deadbolt Decryption efforts by TerraMaster

Post by TMroy » 02 Jul 2022, 22:51

We have not yet found a way to decrypt files encrypted by ransomware. If we have one in the future, we will let you know immediately.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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