New feature request: HEIC support

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Nep72
Posts: 3
Joined: 04 Sep 2021, 15:10

New feature request: HEIC support

Post by Nep72 »

Hello everybody.

I'd like to request a new feature I've not seen using "search" in this forum: I mostly use my F210 drive to store, sort and share family pictures, and lately all mobiles are using "HEIC" picture format. Unfortunately this format is not yet supported by TerraMaster desktop and mobile apps (Android and Apple) so here is my request: could you please add this image format? Thanks for your time.

Narcís (Nep72)
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TMA
Posts: 7
Joined: 09 Apr 2021, 10:01

Re: New feature request: HEIC support

Post by TMA »

Hello! We have received your feedback and we need to discuss the following.
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jingda
Posts: 1
Joined: 12 May 2022, 13:36

Re: New feature request: HEIC support

Post by jingda »

Same here. And after one, they didn't make any change.....
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choochootrain
Posts: 1
Joined: 25 May 2022, 06:24

Re: New feature request: HEIC support

Post by choochootrain »

New user of Terramaster NAS here.
I just noticed HEIC is not supported by TNAS desktop and mobile app and found this forum.
This post has been up since september 2021. I hope Terramaster can look into this.
HEIC is such a common format these days.
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DaveK
Posts: 1
Joined: 16 Jan 2023, 12:00

Re: New feature request: HEIC support

Post by DaveK »

Hi
I recently purchased F2 221 and found that I can't view HEIC/F format photos. Can you let me know how to get these viewed?

I will have to return the item and if its not working. I tried with plex media server and that is not helping
Thanks
Dave
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: New feature request: HEIC support

Post by TMroy »

To view HEIC files, you can update the OS to version 5.x, or use the apple Safari web browser, or you need to install a HEIC decoder app in your Google chrome web browser.
https://workspace.google.com/marketplac ... 6939897302
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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