TerraMaster Official Forum

You just need to remove your folders from media index.

Did you refresh your web browser? web browser, not TOS.

Please power off your tnas, insert your two drives, and power on your tnas again. Then download the sys log and email it to our tech team, thank you!

As we are not magicians, we can't help only depending on messages like "no volume, no storage pool, same test, same issues, same results".
Please provide more information as the article mentioned.

For some unknown reasons, the file system may be corrupted. You can contact our tech team and ask help from them to try to repair for you if you are not similar with such repair tools. It's hard to tell if it can be fixed right now.

Thank you! we will update it.

I see now. I'm afraid the file system on your previous hard drive is corrupted. That is why your TNAS failed to recognize files on your drive. You need to try to repair your file system for your drive, if you fail to do that, you may need to contact a third-party data recovery service provider for h...

I am confused. I did not see 502 error message, it is a startup page of the app, and the emby screenshot is the version for TOS 4, not TOS 5.