TerraMaster Official Forum

what is the file system on your USB drive?

We have accumulated sufficient case data, and the issues such as the inability to start the TOS UI after the update, incorrect username and password, and the loss of various system files are actually all due to the same problem: the failure of the update. We have included these issues in our subsequ...

Since there are numerous SSD manufacturers, up to hundreds of them, each manufacturer has customized its own unique firmware according to its own needs. Therefore, without special adaptation, some models of SSDs will not be able to successfully read their SMART information.

Digit wrote: ↑22 Mar 2024, 15:15

Thank you for your report! We have collected enough cases so far, and our technical team is working on improving this issue. It is expected to be solved in the new version released in the near future.

titan5 wrote: ↑22 Mar 2024, 04:33

I have forwarded your complaint to the marketing team, and asked them to modify the material. Sorry for that.

What is your TOS version before updating?

I was able to update an F5-221 without issue, but am having a problem with an F4-422. The F4-422 is healthy, with a RAID6 configuraiton. It had been updated to 5.1.123-0529. I also restarted before attempting to install the TOS 6 Beta. When I tried to perform the manual update, I got an error that ...

titan5 wrote: ↑21 Mar 2024, 15:34

TerraSync mobile app not ready yet, you may need to wait for months from now.

PedroAG wrote: ↑21 Mar 2024, 18:01

what you see 5.1.352 is the version number of the TNAS PC client, if you need to obtain TOS version, you need to log in the TOS web page and check the version from there.

According to our background download statistics, so far, more than 650 users have participated in the installation and testing of TOS 6 beta. This issue is happening to individual users and we will continue to look for the cause. We thank all users for helping us raise bugs during the TOS 6 beta te...