TerraMaster Official Forum

IMPORTANT NOTICE Attention: TOS 5.1 System Update If your initial system was TOS 4.x and your system partition is 2GB, please refrain from updating to the new TOS 5.1 version. The updated version demands more storage space, and this requirement may not be met by your current system. How to Check Yo...

To maximize storage capacity, you need to create a RAID 0 or JBOD unprotected array.
Array introduction: viewtopic.php?f=79&t=1723
Traid introduction: viewtopic.php?f=87&t=3191

When you can't find the device, you can refer to the following:https://forum.terra-master.com/en/viewtopic.php?f=76&t=3815 If you can't find it when starting up without inserting the hard disk, or there is a problem with the USB init boot, you can try to remake or buy one: https://forum.terra-ma...

You can send logs to our technical support team through the following methods: Method 1: 1、Enable SSH and enter the backend through putty ( how to log in ssh ). 2、Enter the command: cp -r /var/log/media.log /Volume1/public/ to copy the media.log file to the public directory. 3、Go to the public share...

Do you mean after TNAS shuts down? Some hard drives have a delayed stop feature, which keeps them spinning even after the system is turned off in order to ensure that all data has been correctly written to the disk. How did you determine this? Have you tried shutting down the system without using th...

It seems that the current file comparison speed is too slow. If your unfinished backup of 50 GB data is in a certain sub folder, you can create new tasks to reduce the comparison file time.

You can refer to this for the steps of array expansion: viewtopic.php?f=79&t=1543

I tried to copy 217 GB from a USB drive using a USB Copy Task to a folder in my F2-423 and after a few hours it was still stuck on 13% and no update on the screen. Finally, I connected the USB drive to a PC and copied the 217 GB to the TNAS. Not sure if faster, but at least I got some sort of updat...

We are currently checking this issue and will resolve it as soon as possible.

You can refer to the following link to determine if there is a hardware malfunction: viewtopic.php?f=82&t=4837