Search found 1128 matches

by TMzethar
26 Mar 2024, 01:21
Forum: System Update
Topic: What now? Grub rescue
Replies: 5
Views: 114

Re: What now? Grub rescue

Can't boot even without installing any hard drives?
There may be missing or damaged files in the USB boot drive or damage to the USB itself. This may solve the problem of startup failure.
viewtopic.php?t=1455
by TMzethar
26 Mar 2024, 00:54
Forum: System Update
Topic: After updating to 5.1.123, WebGui cannot be accessed
Replies: 8
Views: 170

Re: After updating to 5.1.123, WebGui cannot be accessed

Perhaps you are talking about how to handle SSDs. If you are using SSD as a cache for a volume, it is recommended that you cancel the cache before reinstalling TOS. If you use the SSD as the system installation location or storage, you need to select "Restore Factory Settings" in the Contr...
by TMzethar
25 Mar 2024, 23:38
Forum: USB Series
Topic: D5-300 is glacially slow
Replies: 19
Views: 3952

Re: D5-300 is glacially slow

This is not the normal performance of the device. If you find that the speed is incorrect, please carefully follow the operating instructions for troubleshooting. Another possibility is that if you accidentally remove a disk from the RAID and insert it again, the RAID needs to be synchronized, which...
by TMzethar
25 Mar 2024, 22:02
Forum: System Update
Topic: Stuck on loading screen after TOS 6 upgrade
Replies: 1
Views: 49

Re: Stuck on loading screen after TOS 6 upgrade

Hi, may I ask if you remember the TOS version before the update? Have you confirmed that the TOS version meets the requirements of TOS 5.123 and above before the update? Please observe if the hard drive light is constantly flashing? If it keeps flashing, it is possible that the file system is perfor...
by TMzethar
25 Mar 2024, 21:48
Forum: Update Notice
Topic: The TerraSync Beta is now released, with Windows and Mac clients!
Replies: 28
Views: 19135

Re: The TerraSync Beta is now released, with Windows and Mac clients!

May I ask if you updated from an older version of TOS5 to TOS6 beta? We have not yet found any feedback from you. You can try clearing the browser cache to eliminate the potential impact of older versions of the UI. If you still cannot find TerraSync, you can consider reinstalling TOS 5.1123. After...
by TMzethar
25 Mar 2024, 19:30
Forum: File Services & Transfer
Topic: Shared folder mapped to Vol 2 not seen by network devices
Replies: 4
Views: 69

Re: Shared folder mapped to Vol 2 not seen by network devices

This is similar to one of the issues we have recently learned about that is related to SMB, and we are currently working on fixing it.
You can temporarily restart PC/MAC to display the newly created shared folder on the network disk.
by TMzethar
25 Mar 2024, 19:28
Forum: Storage
Topic: Lost access to folders on Volume2!
Replies: 1
Views: 49

Re: Lost access to folders on Volume2!

May I ask what RAID type and hard disks model are the storage pools for your two volumes?
You can go to Control Panel>Shared Folder>Advanced Settings and select Restore to your volume 1 to make its "public" visible.
by TMzethar
25 Mar 2024, 19:08
Forum: Hardware, Power and Accessories
Topic: Annoying "HD temperature is too high"
Replies: 4
Views: 70

Re: Annoying "HD temperature is too high"

Additionally, you may consider installing heat sinks on the SSD to reduce temperature. (The thickness of the heat sink cannot exceed 3mm)
by TMzethar
25 Mar 2024, 14:01
Forum: Storage
Topic: TOS 5.1 cannot see SMART data for NVME storage
Replies: 4
Views: 93

Re: TOS 5.1 cannot see SMART data for NVME storage

How did you check the SMART information of NVMe SSD before? You can also view through different methods: Go to Control Panel - Scheduled Task, create a new task(custom), choose to execute as a super administrator user, then enter the following preset instructions: nvme smart-long /devs/sdza >> /Volu...
by TMzethar
25 Mar 2024, 10:39
Forum: Lounges
Topic: New Shared Folders don't show on networked MACs
Replies: 7
Views: 118

Re: New Shared Folders don't show on networked MACs

If you are inquiring about technical support email, please continue to communicate with them. Regarding the files you want to transfer, you can use sharing tools such as cloud disk sharing or WeTransfer.