TerraMaster Official Forum

{L_BUTTON_AT}Lexbox

It may be that the hard disk is not inserted tightly, which causes the array to degrade. Please insert the hard disk firmly and restart the device.

{L_BUTTON_AT}JimpanZ

After installation-restart-setting the account password, if it prompts to create storage pool or initialize the raid, please do not continue and contact our tech team.
You can find the email from my signature.

You can refer to the installation guide of F4-421.

Please provide details so we can help you.
What is your device model? How long has it been used? What is the TOS version installed?
Describe the problem you are encountering in detail, and attach screenshots if possible.

You cannot update directly from TOS 4.2.x to TOS 5.0. Please refer to the article to install TOS 5.0.

{L_BUTTON_AT}zedmel

When accessing TOS via the web, is there any prompt on the page?
Whether it can be accessed normally through SMB.

{L_BUTTON_AT}phxrx

You can try to restart the device first, and if it doesn't work, reinstall TOS.

Please wait for the update.

Please enter IP in the browser address bar to access.
If there is any error prompts on the page, you can send us a screenshot.

Please try to clear the SMB cache and reconnect.

TerraMaster Official Forum

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