Search found 592 matches

by TMSupport
14 Sep 2020, 14:11
Forum: Models & Accessories
Topic: Problem with Fan-Connectors
Replies: 4
Views: 77

Re: Problem with Fan-Connectors

What's the issue with the original fan?
It's suggested to use original fax in our TNAS.
You can contact Amazon TerraMaster and ask for a replacement of the fan.
by TMSupport
11 Sep 2020, 17:02
Forum: Cloud Sync
Topic: Credentials lost after updating
Replies: 1
Views: 29

Re: Credentials lost after updating

Please advise your TNAS model number and current TOS version.
We will test this issue here and get back to you the solution later.
by TMSupport
11 Sep 2020, 16:43
Forum: Storage Configuration
Topic: Where does the TOS operating system get installed?
Replies: 4
Views: 95

Re: Where does the TOS operating system get installed?

The TOS will be installed on every HDD or SSD you inserted. And there will be no TOS installed on the SSD when it is used as SSD cache.
by TMSupport
11 Sep 2020, 16:39
Forum: System Configuration
Topic: Password for creating new user. Make weaker?
Replies: 6
Views: 99

Re: Password for creating new user. Make weaker?

Not so sure yet, there are a lot of different between 4.2 and 4.1. And there may be a lot of issues to be fixed, not sure when a stable version is available yet.
by TMSupport
11 Sep 2020, 16:37
Forum: Initialization
Topic: TNAS Inialize
Replies: 7
Views: 128

Re: TNAS Inialize

Please send an email to support(at)terra-master.com with your story to ask for the technical support.
by TMSupport
10 Sep 2020, 14:39
Forum: Storage Configuration
Topic: Unable to retrieve data on USB disk
Replies: 8
Views: 129

Re: Unable to retrieve data on USB disk

Please follow the instructions here to reinstall your TOS and make your TNAS work first, viewtopic.php?f=75&t=423
by TMSupport
10 Sep 2020, 14:33
Forum: Initialization
Topic: TNAS Inialize
Replies: 7
Views: 128

Re: TNAS Inialize

Please advise whether it's ok to have a remote session to let our engineer help you, if yes, you can send an email to support(at)terra-master.com to confirm it.
by TMSupport
09 Sep 2020, 11:19
Forum: Storage Configuration
Topic: Unable to retrieve data on USB disk
Replies: 8
Views: 129

Re: Unable to retrieve data on USB disk

What's the issue when trying to re-initialize the F2-210?
by TMSupport
09 Sep 2020, 11:16
Forum: Storage Configuration
Topic: Mixing SSD and HDD
Replies: 1
Views: 42

Re: Mixing SSD and HDD

You can add the SSD to the 5th slot, while it could be set as SSD cache.
by TMSupport
09 Sep 2020, 11:11
Forum: Initialization
Topic: TNAS Inialize
Replies: 7
Views: 128

Re: TNAS Inialize

As for the mentioned issue, please follow the instructions below to fix it: 1. Ensure the NAS is connected to a router that is connected to internet, ensure the NAS and the computer in the same network segment. 2. Please install the putty client (for Windows users). Fill your NAS IP address in Host ...