Search found 592 matches

by TMSupport
16 Sep 2020, 10:46
Forum: Backup and Restore
Topic: "Time Machine Backup Verification" fails
Replies: 4
Views: 83

Re: "Time Machine Backup Verification" fails

Please advise whether it’s ok to let our engineer has a remote session to check it. Please send an email to support(at)terra-master.com to confirm it.
by TMSupport
16 Sep 2020, 10:44
Forum: System Configuration
Topic: Cannot create user named "plex"
Replies: 1
Views: 24

Re: Cannot create user named "plex"

There will be a user folder named plex after plex installed, so the username plex is reserved for Plex app. You cannot create an user named plex.
by TMSupport
16 Sep 2020, 10:42
Forum: Storage Configuration
Topic: USB files cannot be accessed from TOS application (web UI) for admin.
Replies: 4
Views: 51

Re: USB files cannot be accessed from TOS application (web UI) for admin.

Please advise whether you can write to the USB with SMB access?
by TMSupport
16 Sep 2020, 10:41
Forum: Storage Configuration
Topic: Volume(s) missing
Replies: 2
Views: 22

Re: Volume(s) missing

After the TOS reinstallation, to ensure you can see the data in your hard drives, please check the following: 1. Please ensure the admin user has the R/W permission to the shared folders. Please go to TOS Control Panel – Privileges – User – select the user and Edit – Permission 2. Please ensure the ...
by TMSupport
16 Sep 2020, 10:40
Forum: Storage Configuration
Topic: TNAS F5-420
Replies: 9
Views: 142

Re: TNAS F5-420

When you SMB access your USB files, could you write to the USB?
by TMSupport
15 Sep 2020, 15:20
Forum: Backup and Restore
Topic: "Time Machine Backup Verification" fails
Replies: 4
Views: 83

Re: "Time Machine Backup Verification" fails

Please advise your current TOS version in return.
It's suggested to run the latest TOS version TOS4.1.30.
Please uncheck "Enable Bonjour Broadcast via SMB" and try again.
TimeMachine.jpg
by TMSupport
14 Sep 2020, 14:42
Forum: DLNA/Multimedia Services
Topic: DLNA shows no files
Replies: 1
Views: 34

Re: DLNA shows no files

Is your TNAS IP address changed after reroute the cables?
Did you try to uninstall and reinstall Multimedia server and reconfigure it, is it any help?
by TMSupport
14 Sep 2020, 14:35
Forum: DLNA/Multimedia Services
Topic: DLNA Server Crashes Frequently
Replies: 4
Views: 466

Re: DLNA Server Crashes Frequently

Please advise whether it’s ok to let our engineer has a remote session to check it.please contact us at support@terra-master.com to confirm it.
by TMSupport
14 Sep 2020, 14:28
Forum: Storage Configuration
Topic: TNAS F5-420
Replies: 9
Views: 142

Re: TNAS F5-420

Please advise whether it’s ok to let our engineer has a remote session to help you. You can contact us at support(at)terra-master.com to confirm it.
by TMSupport
14 Sep 2020, 14:15
Forum: Storage Configuration
Topic: Where does the TOS operating system get installed?
Replies: 4
Views: 95

Re: Where does the TOS operating system get installed?

The built-in USB is used as initboot. TOS is not installed in it. So if all the hard drives die, all the settings will be lost. It will be a fresh install with a new drive installed.