Search found 592 matches

by TMSupport
19 Sep 2020, 22:23
Forum: Initialization
Topic: Hard Drive failure
Replies: 6
Views: 56

Re: Hard Drive failure

Sorry, I mean the hard drive model.
by TMSupport
18 Sep 2020, 16:42
Forum: File Services
Topic: Mapped and Mapping drives not working
Replies: 8
Views: 135

Re: Mapped and Mapping drives not working

Your email has been received and replied with support. Please keep contact with support.
by TMSupport
18 Sep 2020, 16:41
Forum: Initialization
Topic: Hard Drive failure
Replies: 6
Views: 56

Re: Hard Drive failure

One HDD failure in RAID1 will not lead to data loss.
Please advise your TNAS model number and purchasing data in return.
When the same HDD inserted back to the RAID, will it be repaired automatically?
by TMSupport
17 Sep 2020, 17:26
Forum: TOS Update
Topic: TOS 4.1.30 is released for update
Replies: 87
Views: 3061

Re: TOS 4.1.30 is released for update

Don't have to update the TOS. The update notice will be closed here.
by TMSupport
17 Sep 2020, 17:22
Forum: USB Copy
Topic: USB Copy and Formatted USB HD
Replies: 2
Views: 39

Re: USB Copy and Formatted USB HD

Please safely reject the USB device from TNAS first and try again.
by TMSupport
17 Sep 2020, 14:48
Forum: Backup and Restore
Topic: File recovery
Replies: 1
Views: 31

Re: File recovery

Hi Loopylion, please advise your current TOS version in return. The files deleted on TOS webpage should have gone into Recycle bin on TOS desktop. Please check and restore from there.
As for the suggested move function, it will be added to the list.
by TMSupport
17 Sep 2020, 14:33
Forum: Storage Configuration
Topic: USB files cannot be accessed from TOS application (web UI) for admin.
Replies: 4
Views: 51

Re: USB files cannot be accessed from TOS application (web UI) for admin.

That's weird. Is it ok to let our engineer remotely check it for you? You can send an email with all the information to support(at)terra-master.com to confirm it.
by TMSupport
17 Sep 2020, 14:25
Forum: Initialization
Topic: TNAS Inialize
Replies: 7
Views: 128

Re: TNAS Inialize

Your TOS installation is stuck at 50% too? Please check this post viewtopic.php?f=75&t=840 and follow the instructions.
by TMSupport
17 Sep 2020, 14:23
Forum: TOS Update
Topic: Updating from TOS 4.1.21
Replies: 2
Views: 74

Re: Updating from TOS 4.1.21

Hi,for your two questions:
1. TOS4.1.21 could be updated to TOS4.1.30 directly using manually update. There is no need to upgrade to 4.1.27 first.
2. If you are running flawlessly with TOS4.1.21, you can keep running with this version.
by TMSupport
17 Sep 2020, 11:45
Forum: FAQ & User Guides
Topic: TOS Installation failed and stuck at 50%?
Replies: 0
Views: 56

TOS Installation failed and stuck at 50%?

Troubleshooting TOS re-installation failed and stuck at 50%. Applicable model: F2-210, F4-210 Please check the version of initboot at TOS installation page, please follow the instructions below to fix it if the version is V4.8.6. 1. please reboot your TNAS without any hard drives; 2. Input TNAS IP ...