Search found 2317 matches

by TMSupport
04 Apr 2023, 16:52
Forum: Terra Photos
Topic: Places
Replies: 1
Views: 1152

Re: Places

Open the "Developer Tools" in the browser, then follow the steps in the picture to take a screenshot and send it to us.

Image
by TMSupport
04 Apr 2023, 16:40
Forum: Security
Topic: Actualizar email notificaciones
Replies: 1
Views: 1081

Re: Actualizar email notificaciones

Go to Control Panel---Users, select the administrator user, click ‘Edit’ to modify the Email.
by TMSupport
03 Apr 2023, 17:52
Forum: Storage
Topic: Keep RAID5 after reinstall
Replies: 1
Views: 613

Re: Keep RAID5 after reinstall

Reinstalling the TOS will not change the original array mode.
After installation-restart-setting the account password, if it prompts to create storage pool or initialize the raid, please do not continue and contact our tech team.
by TMSupport
03 Apr 2023, 17:36
Forum: Hardware, Power and Accessories
Topic: F4-220 - lost network capability
Replies: 3
Views: 1155

Re: F4-220 - lost network capability

Please refer to the article for troubleshooting.
by TMSupport
31 Mar 2023, 18:09
Forum: Hardware, Power and Accessories
Topic: F2-220 red light and ethernet error
Replies: 5
Views: 1420

Re: F2-220 red light and ethernet error

{L_BUTTON_AT}ctlsm

Please format the usb into fat format.
by TMSupport
31 Mar 2023, 17:44
Forum: Network & Remote Access
Topic: Terra-master.com certificate has expired
Replies: 18
Views: 4742

Re: Terra-master.com certificate has expired

{L_BUTTON_AT}Narnian

Please confirm whether your current certificate is valid.
by TMSupport
31 Mar 2023, 17:22
Forum: Storage
Topic: Instructions for Adding HDDs to RAID
Replies: 22
Views: 12126

Re: Instructions for Adding HDDs to RAID

{L_BUTTON_AT}LAUCONAUG

Which TOS version are you currently using?
Is the model of the new hard drive the same as the old hard drive?
by TMSupport
29 Mar 2023, 11:33
Forum: Storage
Topic: How to repair a corrupted file system?
Replies: 32
Views: 35033

Re: How to repair a corrupted file system?

{L_BUTTON_AT}user222333

Two hard disks installed with different TOS version cannot be used together. Please try to shut down, pull out HDD2, and power on with HDD1 only. You need to connect HDD2 to the computer and format it before inserting it for use.
by TMSupport
27 Mar 2023, 18:47
Forum: Storage
Topic: Change Raid | Can't Delete Storage Pool
Replies: 8
Views: 3116

Re: Change Raid | Can't Delete Storage Pool

{L_BUTTON_AT}thefalloftroy101
If you are using TOS 4.x, you need to switch to the root user to execute the command.

Code: Select all

sudo -i
by TMSupport
27 Mar 2023, 18:43
Forum: Thunderbolt 3 Series
Topic: D2 power back on after power outage
Replies: 3
Views: 1447

Re: D2 power back on after power outage

When the device is in normal use, if it encounters an abnormal power failure, it will automatically turn on when it is powered on again, and there is no need to manually turn it on.